New laptop less than a month old blue screen errors: BCCode: d1.


  1. Posts : 3
    Windows 7 Home Premium x64
       #1

    New laptop less than a month old blue screen errors: BCCode: d1.


    Hello everybody, I have recently purchased a new laptop and its started getting blue screen errors. As its so new I wondering whether or not it is a hardware error which makes the laptop useless long term or whether I have installed something on it which is causing it.

    Here is a copy of the crash report, I would appreciate some help as I have no idea where to start.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFF880061EB805
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF880058A738D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\062812-27300-01.dmp
    C:\Users\Phil\AppData\Local\Temp\WER-60075-0.sysdata.xml

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    Thanks for any potential help,

    Smurphus
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    It appears to be driver related (software, not hardware). We can tell you more if you please follow the https://www.sevenforums.com/crashes-d...tructions.html to provide us with the crash reports for analysis. We'll be able to give you some troubleshooting steps once we do the analysis.
      My Computer


  3. Posts : 13,576
    Windows 10 Pro x64
       #3

    Have you tried a system restore ?
      My Computer


  4. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #4

    BSOD Report.


    Sorry about the delay with this reply, I've been away for a couple of days. I hope this post has the report attached correctly. Since I last posted i have had another blue screen with slightly different codes to I'll add these as well.


    My system info is.
    Windows Home Premium x64 which came on the laptop, and both the laptop and the age of the install are less than a month old.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFF880053E6349
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88004A6E38D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\063012-26925-01.dmp
    C:\Users\Phil\AppData\Local\Temp\WER-60356-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt

    Thanks for your previous replies.
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #5

    Crashes point to netr28x.sys which is your Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer). Download the latest driver from your notebook support site (even if you already have the latest installed).

    Fully re-install the driver. Yours may be corrupted. You will find the device under Network adapters in Device Manager.


    To fully re-install a driver, use the following steps.
    1. First, download the latest driver. Then do the next steps.
    2. Click Start Menu
    3. Right Click My Computer/Computer
    4. Click Manage
    5. Click Device Manager from the list on the left
    6. Find the device you are trying to uninstall by expanding the appropriate set of devices
    7. Right click the device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer only if Windows asks you to.
    11. Install the latest driver for the device.


    Alternatively:
    1. Login as an adminstrative user.
    2. First, download the latest driver. Then do the next steps.
    3. Click Start Menu
    4. Click Control Panel
    5. Click Hardware and Sound
    6. Click Device Manager (the last link under Devices and Printers)
    7. Find the device you are trying to uninstall by expanding the appropriate set of devices
    8. Right click the device
    9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    11. Restart your computer only if Windows asks you to.
    12. Install the latest driver for the device.
      My Computer


  6. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Thanks for the reply writhziden, I'll give that a try now!
      My Computer


 

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