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Windows 7: BSOD loading multiple videos/WoW

29 Jun 2012   #1

Windows 7 Ultimate x64
BSOD loading multiple videos/WoW

Hi all,

I hope some of you are hopefully able to help me. My computer now constantly gets blue screens from either loading up multiple videos or attempting to play world of warcraft. These problems never use to exist but have for the last year; hence I now use my laptop for most things. However, recently, I've tried to fix the problem to no avail.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF880113B9E18
BCP2: 0000000000000000
BCP3: FFFFF88004BC00B9
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

My computer:
Windows 7 Ultimate (64 bit)
Originally XP, but the hard drive was reformatted and windows 7 was installed (Full retail)
The PC was originally built in 2008 of the top of my head, so the hardware is fairly old now; a new graphics card was added in 2009 & hard drive in 2010 - these did not cause any problems.

I've ran memory tests and they've all come back perfectly normally. Drivers are all update to date as is windows. I've scanned for virus/malware with different programs, again, they haven't found any (I've removed the programs to make sure it wasn't being cause by them).

I hope that someone is able to help as I'm out of idea - please feel free to ask for any more information should you require it.

Thanks in advance,

My System SpecsSystem Spec
30 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Software Concerns:
Start Menu\Programs\ASUS\ASUS SmartDoctor	Public:Start Menu\Programs\ASUS\ASUS SmartDoctor	Public
Start Menu\Programs\ASUS\ASUSUpdate	Public:Start Menu\Programs\ASUS\ASUSUpdate	Public
Start Menu\Programs\ASUS\GamerOSD	Public:Start Menu\Programs\ASUS\GamerOSD	Public
  • Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

3rd Party Drivers (drivers in red should be updated, or their software removed):
ASACPI.sys Sun Mar 27 20:30:36 2005 (42476C4C)
asusgsb.sys Thu Sep 27 07:14:50 2007 (46FBACCA)
ATKDispLowFilter.sys Tue May 13 21:03:13 2008 (482A5671)
nvm62x64.sys Fri Oct 17 15:01:06 2008 (48F8FD12)
GEARAspiWDM.sys Mon May 18 06:17:04 2009 (4A1151C0)
AsUpIO.sys Sun Jul 5 20:21:38 2009 (4A515FB2)
EIO64.sys Tue Jul 21 20:34:42 2009 (4A667AC2)
AsIO.sys Mon Aug 3 01:03:16 2009 (4A768BB4)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
nvstor.sys Fri Mar 19 14:45:11 2010 (4BA3E257)
RTL8192su.sys Wed Sep 29 00:01:40 2010 (4CA2D644)
vpcnfltr.sys Sat Nov 20 04:35:20 2010 (4CE7B278)
vpcusb.sys Sat Nov 20 04:35:31 2010 (4CE7B283)
vpchbus.sys Sat Nov 20 04:35:38 2010 (4CE7B28A)
vpcvmm.sys Sat Nov 20 04:35:48 2010 (4CE7B294)
RzSynapse.sys Wed Dec 15 03:32:19 2010 (4D089933)
nvBridge.kmd Fri May 20 21:58:23 2011 (4DD7385F)
nvlddmkm.sys Wed Aug 3 03:08:32 2011 (4E391010)
nvm62x64.sys - Get your driver updates from NVIDIA DRIVERS 15.58WHQL
Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
  1. Going to the Asus motherboard support site
    When you reach the website:
  2. Scroll down the page and click Utilities
  3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
  4. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
  5. Download and install the driver.
  6. After installation is complete, verify that it installed correctly.
    • Click Start Menu
    • Click My Computer
    • Go to C:\WIndows\System32\drivers\
    • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

  Log Name: System
  Source: Microsoft-Windows-HAL
  Date: 2012-06-12T07:23:01.426
  Event ID: 12
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Aashay-PC
The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
Does your motherboard have any BIOS updates available?

I see that you are running a Beta BIOS. That may explain the error above. Please use a BIOS version that is known to be stable and not a Beta version.
My System SpecsSystem Spec

 BSOD loading multiple videos/WoW

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