Bluescreen

Page 1 of 2 12 LastLast

  1. Posts : 8
    window 7
       #1

    Bluescreen


    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Extra information about the problem
    BCCode: fe
    BCP1: 0000000000000008
    BCP2: 0000000000000006
    BCP3: 0000000000000005
    BCP4: FFFFFA80093BC7A0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    sorry if i didnt follow any of the post rules. it all looked like spanish to me. If you need any more info please describe to me exactly how to get it to you.
      My Computer


  2. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #2

    You need to follow the instructions on posting in the BSOD board, so we have data and information to work with and help you. Click the link at the top of this thread for instructions.
      My Computer


  3. Posts : 8
    window 7
    Thread Starter
       #3

    so i downloaded the thing and a file labeled Windows_NT6_BSOD_jcgriff2 is now in my documents and i dont know where to go from here.. help please?
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Hi,

    After you have run it, attached the resultant file here in your next reply.

    Regards,
    Golden
      My Computer


  5. Posts : 8
    window 7
    Thread Starter
       #5

    it doesnt let me attach the whole thing but it opens up and will let me attach one of the millions of files inside it.
      My Computer


  6. Posts : 8
    window 7
    Thread Starter
       #6

    think i figured it out heres the file
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #7

    Security Software Conflict:
    You have both Norton and McAfee installed. That is a recipe for disaster. I would recommend removing one or the other at the very least; both are known to cause blue screen crashes from time to time, and having both installed scanning the same system files and using the same system resources results in a high likelihood for instability and blue screen crashes.

    How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe)

    Download and run the Norton Removal Tool.

    Once you have removed at least one of the programs, we can provide more troubleshooting.

    If you remove both:
    Make sure to install security software. I recommend either of these:

    After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


    Software Concern:
    Code:
    Start Menu\Programs\Glary Utilities	Public:Start Menu\Programs\Glary Utilities	Public
    • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

      In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.
      My Computer


  8. Posts : 8
    window 7
    Thread Starter
       #8

    ok hopefully this helps limit it. i removed both norton and glary. i know this is not the main case though since this has been going on for almost a year and i just installed those a couple months ago. if anyone has any more tips that might help it would be greatly appreciated.
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    Please upload your crash reports by following the https://www.sevenforums.com/crashes-d...tructions.html if you have another crash. We should wait until then to see if new information can be gathered at that time.

    Previous Blue Screens:
    Your previous crashes pointed to USB related issues. For the USB problems...
    • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
      1. Shut down and turn off the computer.
      2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
      3. "Remove the computer from any port replicator or docking station, disconnect
        cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
      4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
        power from components is drained to clear the software connections between the BIOS
        and hardware and clear any corruption in the temporary memory.
      5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
        and mouse should suffice and be the only peripherals reconnected.
      6. Turn it on to reinitialize the software connections between the BIOS and hardware
      My Computer


  10. Posts : 8
    window 7
    Thread Starter
       #10

    ok done, so i guess were just waiting for the blue screen again. ill update when it happens.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:33.
Find Us