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Windows 7: Computer randomly freezes + ntoskrnl.exe problem

01 Jul 2012   #1

Windows 7 Premium x64
Computer randomly freezes + ntoskrnl.exe problem

Zip File!120

I used a program called BlueScreenView to find out the possible cause for the BSOD's
and it says both crashes come from ntoskrnl.exe. Now instead of the computer blue
screening, it will freeze randomly and a buzzing noise will happen inside my headset,
forcing me to restart my computer. Also, another worrisome problem, sometimes after
turning my computer off, it will not boot. I can see the the power LED on my motherboard
when it is turned off, so i know there is power, and I can also see the fans on my power
supply, processor, and gfx card (radeon hd 6770) all turn on, so I have no idea what is
going on.

Sytem Specs:
64 bit Windows 7 Home Premium
Original OS is installed
an OEM
Comp is almost 2 years old, however I had it sent to manufacturer under warranty to get it fixed,
and to my knowledge the replaced pretty much everything inside it, other than the gfx card I
put in myself.
Reinstalled the OS after getting the comp back from manufacturer about 4-5 months ago.

My System SpecsSystem Spec
01 Jul 2012   #2

Windows 7 Home Premium 64 Bit

Please follow the to provide us with the full crash reports. Those reports will help us help you.
My System SpecsSystem Spec
01 Jul 2012   #3

Windows 7 Premium x64

Posted the zip file in my first post as well as Sys specs.

Also, I'm getting crashes where there are horizontal lines across my screen with buzzing noise.
My System SpecsSystem Spec

01 Jul 2012   #4

Windows 7 Home Premium 64 Bit

Device Concerns:
ASInsHelp	ROOT\LEGACY_ASINSHELP\0000	This device is not present, is not working properly, or does not have all its drivers installed.
This is most likely the Asus AIBooster software. Please download the software from your motherboard support site and install the software.

Software Concerns:
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.

Crashes are pointing to memory problems or driver conflicts.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 219226
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
02 Jul 2012   #5

Windows 7 Premium x64

Okay, I installed Microsoft Security Essentials and MalwareBytes.
Ran both using full scans, both came up with 0 errors/problems.
I am unable to run a memtest or anything that requires a USB/cd
right now because I do not have one at the moment, but will get
one soon. I will run the Memory Diagnostics Tool right after this post,
as I am about to go to sleep and will post results in the morning or
when it is finished. Also, I will run the Driver Test as soon as I find
my Windows 7 CD, or get one from a friend.


First pass of Memory Diagnostic Tool found no errors.
Second and Third pass found no errors either.

Going to run Memtest tonight, see how it goes!
Ran for 5 passes, and no errors came up.
My System SpecsSystem Spec

 Computer randomly freezes + ntoskrnl.exe problem

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