Random program crash and restarts

jmiles8610 · 01 Jul 2012

Well I am normally a everyday gamer but past few weeks I have hardly sat down at my computer to do just some web serfing and little gameing. But it seems that since i stopped getting on all the time everything seems to have gone to the pot.
I will sit down and the computer will have just booted back up or programs just forced into shutdown like internet explorer.

I ran the program to record all of the error reports i just hope i did it right. Its been awhile since ive done any of this. Thanks for the help!!

usasma · 02 Jul 2012

USB 3.0 drivers aren't installed. Please visit the Asus website for your motherboard and download/install the latest Win7 compatible version.

Change monitor filter driver dates from 2009 and should be updated. More info here: Driver Reference Table - MOBK.sys

It that doesn't fix things, then try this next (it's only a hunch on my part):

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

If all of this doesn't work, then please run Driver Verifier according to these instructions: Driver Verifier Settings

There is a possibility that this is a hardware problem, so please try these free diagnostics as time allows: http://www.carrona.org/initdiag.html

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ASACPI.sys      Wed Jul 15 23:31:29 2009 (4A5E9F11)
AsIO.sys        Mon Apr 06 03:21:08 2009 (49D9AD64)
FileMonitor.sys Sat Oct 08 04:40:14 2011 (4E900C6E)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
LEqdUsb.Sys     Fri Sep 02 02:22:56 2011 (4E607640)
LHidEqd.Sys     Fri Sep 02 02:22:59 2011 (4E607643)
LHidFilt.Sys    Fri Sep 02 02:23:09 2011 (4E60764D)
LMouFilt.Sys    Fri Sep 02 02:23:15 2011 (4E607653)
MOBK.sys        Thu Dec 31 22:20:07 2009 (4B3D69E7)
McPvDrv.sys     Wed Mar 30 17:00:49 2011 (4D939A01)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)
UrlFilter.sys   Fri Sep 16 03:46:34 2011 (4E72FEDA)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
cfwids.sys      Mon Feb 13 18:40:56 2012 (4F399F88)
mfeapfk.sys     Mon Feb 13 18:37:01 2012 (4F399E9D)
mfeavfk.sys     Mon Feb 13 18:37:27 2012 (4F399EB7)
mfefirek.sys    Mon Feb 13 18:40:07 2012 (4F399F57)
mfehidk.sys     Mon Feb 13 18:36:14 2012 (4F399E6E)
mfenlfk.sys     Mon Feb 13 18:36:45 2012 (4F399E8D)
mfewfpk.sys     Mon Feb 13 18:36:29 2012 (4F399E7D)
nvhda64v.sys    Tue Jan 17 07:45:46 2012 (4F156D7A)
nvlddmkm.sys    Wed Feb 29 13:04:52 2012 (4F4E68C4)
pffilter.sys    Mon Dec 26 00:27:39 2011 (4EF805CB)
regfilter.sys   Fri Sep 16 05:12:03 2011 (4E7312E3)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-20638-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  1 12:56:02.740 2012 (UTC - 4:00)
System Uptime: 1 days 3:15:17.367
BugCheck 1A, {41284, 11245001, 1aa9, fffff70001080000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ac3 )
BUGCHECK_STR:  0x1a_41284
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ac3
Bugcheck code 0000001A
Arguments 00000000`00041284 00000000`11245001 00000000`00001aa9 fffff700`01080000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

If

jmiles8610 · 02 Jul 2012

Thank you very much i am getting on this now. I will update soon. Thanks again!!!

jmiles8610 · 02 Jul 2012

ok noob question how do i Change monitor filter driver dates from 2009. I tried google see what information i could find on it but i am not 100% on where i can do this and update it. Thanks in advance!

usasma · 02 Jul 2012

Not a n00b question at all. It's taken me several years to figure out a safe way to remove unknown drivers - so here's my canned speech for it:

I don't know what this driver is, so I'll have to suggest disabling it to see what happens.
To do this, please follow these instructions:

Safely Remove Drivers:
First attempt - uninstall using Control Panel...Programs...Uninstall a program (if you can find it there)
Second attempt - uninstall using Device Manager. Right click on the device and select "Uninstall" (If you can find it there)
Third attempt - Go into Properties of the Device (in Device Manager) and select the Driver tab. Select the Uninstall button from there. (If you can find it there)

Fourth Attempt -

The MOBK.sys driver is still present.
To remove it safely, please do the following:
- ensure that you have a bootable DVD to use to get into Startup Repair
-----For Win7: The Win7 installation DVD will do (must have a full version - not the OEM image). If you don't have one, go to Start...All Programs...Maintenance...Create a System Repair Disc and create one from there.
- set a System Restore point (to use with the System Repair disk if you can't get back into Windows).

- download this free program: Autoruns for Windows Use it to disable any entries that name the MOBK.sys driver or the program it belongs to (by removing the checkmark in the far left column)
- check for any services related to this driver and/or program (use services.msc) and disable them
- check in Device Manager (use devmgmt.msc) for any devices related to this driver and/or program. Make sure to enable the viewing of hidden devices. Uninstall any that you find. DO NOT rescan or reboot yet!
- search your system for the MOBK.sys driver and rename it to MOBK.BAD

Then reboot and see if it's removed.

jmiles8610 · 03 Jul 2012

Ok i think i got it. I have done back to back searches to be sure but have yet to find any trace of it. How ever I also did not find what program it was with. I tried some research on the file to see what it is with and all that came up was different kinds of errors invovled with this file. i am also uploading past 2 days worth of errors and restarts(could be BSOD as i am not sitting here when it happens I don't know how to tell). Hope it tells us more with some problems, I'll will prob post another report when i get home from work as i am sure my computer will be restarted. Hope it don't but I wont hold my breath lol. This computer is the devil and i cant seem to get away lol

usasma · 03 Jul 2012

MOBK.sys is still present (as of this last memory dump).

Tue Jul 3 06:11:04.485 2012 (UTC - 4:00)

In this case MOBK.sys is located in C:\Windows\System32\drivers

I'm also wondering about McAfee. If you'd like, please try this:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: http://service.mcafee.com/FAQDocumen...33&id=TS101331 (link has changed a lot. If it doesn't work, search for McAfee Consumer Products Removal Tool)
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

You MUST run Driver Verifier (according to these instructions: Driver Verifier Settings )
That will help us to narrow down the problem.

*********************************************************************************
The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ASACPI.sys      Wed Jul 15 23:31:29 2009 (4A5E9F11)
AsIO.sys        Mon Apr 06 03:21:08 2009 (49D9AD64)
FileMonitor.sys Sat Oct 08 04:40:14 2011 (4E900C6E)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
LEqdUsb.Sys     Fri Sep 02 02:22:56 2011 (4E607640)
LHidEqd.Sys     Fri Sep 02 02:22:59 2011 (4E607643)
LHidFilt.Sys    Fri Sep 02 02:23:09 2011 (4E60764D)
LMouFilt.Sys    Fri Sep 02 02:23:15 2011 (4E607653)
MOBK.sys        Thu Dec 31 22:20:07 2009 (4B3D69E7)
McPvDrv.sys     Wed Mar 30 17:00:49 2011 (4D939A01)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)
UrlFilter.sys   Fri Sep 16 03:46:34 2011 (4E72FEDA)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
cfwids.sys      Mon Feb 13 18:40:56 2012 (4F399F88)
mfeapfk.sys     Mon Feb 13 18:37:01 2012 (4F399E9D)
mfeavfk.sys     Mon Feb 13 18:37:27 2012 (4F399EB7)
mfefirek.sys    Mon Feb 13 18:40:07 2012 (4F399F57)
mfehidk.sys     Mon Feb 13 18:36:14 2012 (4F399E6E)
mfenlfk.sys     Mon Feb 13 18:36:45 2012 (4F399E8D)
mferkdet.sys    Mon Feb 13 18:37:47 2012 (4F399ECB)
mfewfpk.sys     Mon Feb 13 18:36:29 2012 (4F399E7D)
nusb3hub.sys    Thu Dec 09 23:50:35 2010 (4D01B19B)
nusb3xhc.sys    Thu Dec 09 23:50:35 2010 (4D01B19B)
nvhda64v.sys    Tue Jan 17 07:45:46 2012 (4F156D7A)
nvlddmkm.sys    Wed Feb 29 13:04:52 2012 (4F4E68C4)
pffilter.sys    Mon Dec 26 00:27:39 2011 (4EF805CB)
regfilter.sys   Fri Sep 16 05:12:03 2011 (4E7312E3)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070312-16972-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Jul  3 06:11:04.485 2012 (UTC - 4:00)
System Uptime: 0 days 15:49:31.656
BugCheck 1A, {41790, fffffa8005b87920, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+355e4 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  mfevtps.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355e4
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`05b87920 00000000`0000ffff 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

jmiles8610 · 03 Jul 2012

Ya i hadn't removed it just yet when i ran the program. Sorry i should have mentioned that didn't cross my mind. as of right now (shocked) the computer has not restarted. Should I wait and see problem persist and then try the removing mcafee? Thanks again!

usasma · 03 Jul 2012

If it's not giving you any problems, don't fix it!
Wait and see if the crashes come back - then you can start fixing it again! :0)
Good Luck!

jmiles8610 · 03 Jul 2012

lol ok. Thanks for all the help and details. if it happens again you'll hear from me and if it dosen't then you wont (besides your rating). Thanks again for all the help!