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Windows 7: Random BSOD - Win7 x64. SSD disk with PGPDesktop

02 Jul 2012   #1

Windows 7 Ultimate x64
Random BSOD - Win7 x64. SSD disk with PGPDesktop


have a Crucial M4 256GB SSD disk (latest FW) with PGPDesktop encryption. Lenovo T410 with 4GB RAM. Getting random BSOD's. Have a suspicion it's PGP desktop related - but that's just a stomach feeling. Anyone getting any insight from crash logs?

thank you

My System SpecsSystem Spec
02 Jul 2012   #2
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)

Hello and welcome to Seven Forums,


Problem Devices

Bluetooth Peripheral Device    BTHENUM\{24DF01A9-3E4F-4C9F-9F66-5AA8AB14F8F4}_LOCALMFG&0000\8&176527F&0&000000000000_00000091    The drivers for this device are not installed.
Bluetooth Peripheral Device    BTHENUM\{00000000-DECA-FADE-DECA-DEAFDECACAFE}_VID&000205AC_PID&12A4\8&176527F&0&64200CD9DE2D_C00000000    The drivers for this device are not installed.
Please install the drivers for these devices. Devices without drivers can cause issues.

Also, why are these devices disabled. Just wondering so I can gain some info about any troubleshooting steps you may have tried. If you don't use them though, tell me and leave them disabled.
Mobility Client Virtual Adapter    ROOT\NET\0001    This device is disabled.
Tether Ethernet Adapter    ROOT\ROOT&QRKIS\0000    This device is disabled.

Please remove the following software:
It is not recommended to use automated driver update software. The software often finds drivers for devices that are similar but not the same as the devices in your system. This can lead to confilict issues and BSOD's. If you cannot find the driver for a specific device, create a thread here: Drivers - Windows 7 Forums so we can help you. In fact, it is not always necessary to update drivers and sometimes updating them can decrease system stability. It it ain't broke, don't fix it!


If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics


The BSOD dumps you gave me do not give a definitive cause for your BSOD's.

As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: Disk Check


It is possible that a piece of Malware (Malicious Software) is causng your issues. As a result, I recommend scanning your computer with Malwarebytes Anti-Malware.

SFC Checker

Note   Note
Custom 3rd Party themes that you have installed will be reset. These can be re-applied at the end of troubelshooting.

Please run the sfc /scannow checker to check and repair important system files. Follow option two in this tutorial: SFC /SCANNOW Command - System File Checker If it reports that Windows Resource Protection did not find any integrity violations, tell me. If it attempts to repair files, attach the CBS.log file to your next post. It is located here C:\Windows\Logs\CBS\CBS.log.

Work through each of these steps and report back after you've completed each one. If you have any questions, feel free to ask
My System SpecsSystem Spec

 Random BSOD - Win7 x64. SSD disk with PGPDesktop

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