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Windows 7: BSOD when plugging in USB devices

02 Jul 2012   #1
cae ward

Windows 7 Ultimate x64
BSOD when plugging in USB devices

Hey all ^_^

So. My newly built computer is running amazingly well, except that it has begun BSODing when I plug in USB devices. Funnily, nearly all devices work once the computer's done rebooting, but some do not, leading me to finally seek help.

The System: Windows 7 Ultimate x64, Full Retail. The system is a little over a month oldóbuilt same day as OS installation.

I really appreciate the help! Thank you in advance.

My System SpecsSystem Spec
02 Jul 2012   #2

Windows 10 Pro x64, Arch Linux

Welcome to SevenForums.

These crashes were caused by prl_usb_mng64.sys, a driver used by Parallels Desktop.

This seems to be a common problem which was discussed in their forums, you may find additional information there.

This may fix the issue:
In Parallels disable the USB Controller in the Virtual Machine Configuration.
- Open the device manager.
- Show hidden devices
- Expand 'non-plug and play drivers'
- Double Click 'Parallels USB Device Manager'
- On the 'Driver' Tab, go to the startup section, then select 'Disabled' from the drop down menu.
If that doesn't work you should either remove(uninstall) this program or find a newer updated version.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880088a0edc, The address that the exception occurred at
Arg3: fffff880037f4bd8, Exception Record Address
Arg4: fffff880037f4430, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`088a0edc 8b03            mov     eax,dword ptr [rbx]

EXCEPTION_RECORD:  fffff880037f4bd8 -- (.exr 0xfffff880037f4bd8)
ExceptionAddress: fffff880088a0edc (prl_usb_mng64+0x0000000000001edc)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT:  fffff880037f4430 -- (.cxr 0xfffff880037f4430)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa8006d98000 rdi=fffff880037f4f18
rip=fffff880088a0edc rsp=fffff880037f4e10 rbp=fffffa800b9d3f70
 r8=fffff78000000008  r9=0000000000000000 r10=fffff80003060000
r11=fffff80003251e80 r12=fffffa8006d97020 r13=0000000000000009
r14=0000000000000000 r15=fffffa8006dd3440
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
fffff880`088a0edc 8b03            mov     eax,dword ptr [rbx] ds:002b:00000000`00000000=????????
Resetting default scope





ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000330e100

fffff880`088a0edc 8b03            mov     eax,dword ptr [rbx]


LAST_CONTROL_TRANSFER:  from fffffa8006d97000 to fffff880088a0edc

fffff880`037f4e10 fffffa80`06d97000 : 00000000`00000000 fffffa80`0af13000 fffffa80`0b9d3f00 fffff800`03251e80 : prl_usb_mng64+0x1edc
fffff880`037f4e18 00000000`00000000 : fffffa80`0af13000 fffffa80`0b9d3f00 fffff800`03251e80 fffff880`037f4e60 : 0xfffffa80`06d97000


SYMBOL_NAME:  prl_usb_mng64+1edc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: prl_usb_mng64

IMAGE_NAME:  prl_usb_mng64.sys


STACK_COMMAND:  .cxr 0xfffff880037f4430 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_prl_usb_mng64+1edc

BUCKET_ID:  X64_0x7E_prl_usb_mng64+1edc

Followup: MachineOwner
My System SpecsSystem Spec

 BSOD when plugging in USB devices

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