Device Concerns:
Code:
Universal Serial Bus (USB) Controller PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&12F0DF6B&0&0048 The drivers for this device are not installed.
Universal Serial Bus (USB) Controller PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&BEC1B70&0&00A9 The drivers for this device are not installed.
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Ethernet Controller PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06\4&2BD43E08&0&00A8 The drivers for this device are not installed.
Make sure the above drivers are installed from your motherboard support site.
Do not install any of the utilities software.
Software Concerns:Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.
Analysis:It is difficult to find patterns with only one .dmp file. Based on the
Device Concerns listed above, I suspect a graphics card/DirectX problem. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
- If you are overclocking any hardware, please stop.
- Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.
Follow the steps for
Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
- Download the drivers you want for your display card(s)
- Click Start Menu
- Click Control Panel
- Click Uninstall a program
- For NVIDIA:
- Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
- Restart your computer
- Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
- If any remain of the above, uninstall one at a time
- If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
- Restart your computer after uninstalling drivers for all display cards
- Install the driver you selected for the display cards once Windows starts
Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.