Unexpected BSOD error message on Windows start up


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    Unexpected BSOD error message on Windows start up


    Gentleman,

    I am not computer savvy when it comes to these sorts of things.
    The heading states it all and am wanting a bit more of an insight
    at any problems that may be occurring etc.. Also, as of late I have
    noticed that my DVD player refuses at times to read a DVD movie
    or game title, and only after a few open / closes it seems to work.

    Please find attached my Windows_NT6_BSOD_jcgriff2I for more
    information. I look forward to your response to my query above.

    SYSTEM SPECIFICATION:

    - x86 (32-bit) or x64 ? Windows 7 Home Premium 64 bit
    - the original installed OS on the system? As Above
    - an OEM or full retail version? Retail Version
    - What is the age of system (hardware)? Four Years
    - What is the age of OS installation Four Years

    Regards

    Joshua Dennison
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Analysis:
    avast!:
    Your crash indicates avast!. It may be corrupted and causing issues. Please remove it:
    1. Start your system in Safe Mode if you are able to do so...
    2. Use the avast! uninstall utility to remove avast!...
    3. Restart your computer...
    Ethernet Driver:
    Your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver is out of date and may be contributing to the crashes. Update it after downloading the update from your motherboard support site.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    writhziden,

    How do I go about finding and updating the following driver:

    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC

    Unfortunately I am lost a which driver version I need as Is shows
    about 10 different options etc...


    Regards

    Joshua Dennison
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Go to GIGABYTE - Motherboard - Socket 1156 - GA-P55-UD3 (rev. 1.0) -> Driver -> Windows 7 64bit -> LAN ->
    Code:
    Realtek LAN Driver	7.049.0927.2011	3.48 MB	2012/03/21	Asia China America Europe Europe(Russia) : FTP / Http
      My Computer


 

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