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03 Jul 2012 | #1 |
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BSOD at random times doing random things
My system has been extremely unstable since the last Windows updates about a week ago. Kaspersky Internet Security stops and restarts. Firefox, Outlook, World of Warcraft,etc crashing frequently. BSOD several times a day. I come to my desk and the logon screen is often there indicating the system crashed and rebooted while I was out.
This is very atypical for my system. I often go weeks without rebooting or having any program crash. I have noticed two error messages in the BSOD. One was memory management and the other was bad pool header. I suspect there have been others, but I'm not present every time Windows crashes. Win7 Pro 64bit retail original OS on this system. I built this system about 6 months ago and it's been running very well until a week or so ago. Suggestions gratefully accepted. |
My System Specs![]() |
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03 Jul 2012 | #2 |
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One of the memory dumps in the WER section of MSINFO32 blames Kaspersky (as do 2 of the 9 memory dumps). Please do the following:
Quote:
Anti-Virus Removal:
Please do the following: - download a free antivirus for testing purposes: Free AntiVirus - uninstall the antivirus software from your system (you can reinstall it, if so desired, when we're done troubleshooting) - remove any remnants of the antivirus software using one of these free tools: Antivirus Uninstallers - IMMEDIATELY install and update the free antivirus - check to see if this fixes the BSOD's NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time. In the table below is a list of drivers. Please update or remove the programs associated with any drivers dated from 2009 or earlier. Below the table is a list of links to more information about the drivers (it'll help you find out what programs belong to the drivers in question). If all of that doesn't fix it, then please run Driver Verifier according to these instructions: Driver Verifier Settings The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs - Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html - Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html - How I do it: http://www.carrona.org/howidoit.html 3RD PARTY DRIVERS PRESENT IN THE DUMP FILES Code:
HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7) LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0) LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0) PROCEXP152.SYS Sat Jun 16 17:21:56 2012 (4FDCF8F4) RTKVHD64.sys Tue Nov 02 07:25:59 2010 (4CCFF547) WSDPrint.sys Mon Jul 13 20:39:20 2009 (4A5BD3B8) amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA) dump_iaStor.sys Tue Apr 26 14:06:18 2011 (4DB7099A) e1c62x64.sys Tue Sep 21 17:34:15 2010 (4C9924D7) iaStor.sys Tue Apr 26 14:06:18 2011 (4DB7099A) jraid.sys Tue Aug 10 05:28:44 2010 (4C611BCC) kl1.sys Fri Mar 04 04:20:03 2011 (4D70AEC3) kl2.sys Fri Mar 04 04:17:31 2011 (4D70AE2B) klif.sys Wed Apr 20 06:34:31 2011 (4DAEB6B7) klim6.sys Thu Mar 10 09:36:02 2011 (4D78E1D2) klmouflt.sys Mon Nov 02 11:26:06 2009 (4AEF081E) ladfGSCamd64.sys Mon Apr 11 14:41:01 2011 (4DA34B3D) ladfGSRamd64.sys Mon Apr 11 14:41:07 2011 (4DA34B43) nusb3hub.sys Thu Dec 09 23:50:35 2010 (4D01B19B) nusb3xhc.sys Thu Dec 09 23:50:35 2010 (4D01B19B) nvBridge.kmd Fri May 20 23:58:23 2011 (4DD7385F) nvlddmkm.sys Thu Feb 09 21:02:58 2012 (4F347AD2) snapman.sys Thu Nov 22 03:19:33 2007 (47453B95) tdrpman.sys Mon Nov 12 08:36:33 2007 (473856E1) tifsfilt.sys Wed Aug 29 08:37:29 2007 (46D56889) timntr.sys Wed Aug 29 08:38:23 2007 (46D568BF) http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys http://www.carrona.org/drivers/driver.php?id=PROCEXP152.SYS http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys http://www.carrona.org/drivers/driver.php?id=WSDPrint.sys http://www.carrona.org/drivers/driver.php?id=amdxata.sys http://www.carrona.org/drivers/driver.php?id=dump_iaStor.sys http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys http://www.carrona.org/drivers/driver.php?id=iaStor.sys http://www.carrona.org/drivers/driver.php?id=jraid.sys http://www.carrona.org/drivers/driver.php?id=kl1.sys http://www.carrona.org/drivers/driver.php?id=kl2.sys http://www.carrona.org/drivers/driver.php?id=klif.sys http://www.carrona.org/drivers/driver.php?id=klim6.sys http://www.carrona.org/drivers/driver.php?id=klmouflt.sys http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys http://www.carrona.org/drivers/driver.php?id=snapman.sys http://www.carrona.org/drivers/driver.php?id=tdrpman.sys http://www.carrona.org/drivers/driver.php?id=tifsfilt.sys http://www.carrona.org/drivers/driver.php?id=timntr.sys BSOD BUGCHECK SUMMARY Code:
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062512-14976-01.dmp] Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504 Debug session time: Mon Jun 25 07:10:15.665 2012 (UTC - 4:00) System Uptime: 0 days 11:53:09.883 BugCheck A, {15f8d5, 2, 0, fffff80002edaca0} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : afd.sys ( afd!AfdReturnBuffer+1fa ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xA_afd!AfdReturnBuffer+1fa Bugcheck code 0000000A Arguments 00000000`0015f8d5 00000000`00000002 00000000`00000000 fffff800`02edaca0 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-17378-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sun Jul 1 15:14:33.478 2012 (UTC - 4:00) System Uptime: 0 days 0:02:56.695 BugCheck 50, {fffff900c2d8db60, 0, fffff9600006c6a6, 2} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : win32k.sys ( win32k+5c6a6 ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: dw20.exe FAILURE_BUCKET_ID: X64_0x50_win32k+5c6a6 Bugcheck code 00000050 Arguments fffff900`c2d8db60 00000000`00000000 fffff960`0006c6a6 00000000`00000002 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-17643-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sun Jul 1 15:10:08.644 2012 (UTC - 4:00) System Uptime: 0 days 2:38:24.862 BugCheck 50, {fffff900c1f86000, 0, fffff80003009afd, 0} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+241 ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: robotaskbarico FAILURE_BUCKET_ID: X64_0x50_nt!ExDeferredFreePool+241 Bugcheck code 00000050 Arguments fffff900`c1f86000 00000000`00000000 fffff800`03009afd 00000000`00000000 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-18782-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sun Jul 1 12:25:21.664 2012 (UTC - 4:00) System Uptime: 5 days 15:06:38.155 BugCheck 19, {21, fffff8a004c84000, 1180, 181180} *** WARNING: Unable to verify timestamp for kl1.sys *** ERROR: Module load completed but symbols could not be loaded for kl1.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : kl1.sys ( kl1+fd207 ) BUGCHECK_STR: 0x19_21 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: avp.exe FAILURE_BUCKET_ID: X64_0x19_21_kl1+fd207 Bugcheck code 00000019 Arguments 00000000`00000021 fffff8a0`04c84000 00000000`00001180 00000000`00181180 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-19453-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sun Jul 1 12:30:22.874 2012 (UTC - 4:00) System Uptime: 0 days 0:03:32.091 BugCheck 1A, {41790, fffffa80039f8ee0, ffff, 0} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+355e4 ) BUGCHECK_STR: 0x1a_41790 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: avp.exe FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355e4 Bugcheck code 0000001A Arguments 00000000`00041790 fffffa80`039f8ee0 00000000`0000ffff 00000000`00000000 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-22432-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sun Jul 1 19:44:45.596 2012 (UTC - 4:00) System Uptime: 0 days 4:12:35.440 BugCheck 1A, {41284, 73f5001, 2177, fffff70001080000} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ac3 ) BUGCHECK_STR: 0x1a_41284 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: Wow.exe FAILURE_BUCKET_ID: X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ac3 Bugcheck code 0000001A Arguments 00000000`00041284 00000000`073f5001 00000000`00002177 fffff700`01080000 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070212-19624-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Mon Jul 2 09:55:08.863 2012 (UTC - 4:00) System Uptime: 0 days 14:08:57.707 BugCheck 19, {21, fffff8a00dbb9000, 1180, 531180} *** WARNING: Unable to verify timestamp for kl1.sys *** ERROR: Module load completed but symbols could not be loaded for kl1.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : kl1.sys ( kl1+fd207 ) BUGCHECK_STR: 0x19_21 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: avp.exe FAILURE_BUCKET_ID: X64_0x19_21_kl1+fd207 Bugcheck code 00000019 Arguments 00000000`00000021 fffff8a0`0dbb9000 00000000`00001180 00000000`00531180 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070312-18096-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Tue Jul 3 09:15:10.803 2012 (UTC - 4:00) System Uptime: 0 days 1:16:25.020 BugCheck 19, {3, fffff8a01634f1f0, fffff8a016cdf1f0, fffff8a01634f1f0} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+118b ) BUGCHECK_STR: 0x19_3 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: firefox.exe FAILURE_BUCKET_ID: X64_0x19_3_nt!ExDeferredFreePool+118b Bugcheck code 00000019 Arguments 00000000`00000003 fffff8a0`1634f1f0 fffff8a0`16cdf1f0 fffff8a0`1634f1f0 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070312-18720-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Tue Jul 3 07:56:53.100 2012 (UTC - 4:00) System Uptime: 0 days 17:05:01.317 BugCheck 1A, {41284, fffff7044019a001, 195a2a, fffff70001080000} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ac3 ) BUGCHECK_STR: 0x1a_41284 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: CurseClient.ex FAILURE_BUCKET_ID: X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ac3 Bugcheck code 0000001A Arguments 00000000`00041284 fffff704`4019a001 00000000`00195a2a fffff700`01080000 BiosVersion = 2001 BiosReleaseDate = 09/20/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" MaxSpeed: 3300 CurrentSpeed: 3310 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` |
My System Specs![]() |
03 Jul 2012 | #3 |
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That's pretty wild having all those old drivers. This was a new system install 6-8 months ago with all programs freshly downloaded and installed. Thanks for the suggestions. I really appreciate you taking the time to look at the logs and make recommendations. I'll get at it tonight.
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My System Specs![]() |
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14 Jul 2012 | #4 |
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I uninstalled Kaspersky via their uninstall tool. I also uninstalled Acronis True Image via the Control Panel.
I installed Microsoft Security Essentials and am using the Windows firewall atm. I haven't checked all of the drivers in the list that were older than 2009. Actually I started at the bottom and worked up. I checked the bottom 4. snapman.sys tdrpman.sys tifsfilt.sys timntr.sys All appear to be from Acronis and are still present. I did a registry search. snapman.sys and tdrpman.sys are not present in the registry while the other two are. Should I edit registry keys that have the old drivers to remove those references or just wait and see what happens with the changes made so far? |
My System Specs![]() |
14 Jul 2012 | #5 |
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Don't do anything other than uninstall them through Control Panel.
If they stay and cause problems - then we can rip them out by the roots (with a couple of safety tips along the way). |
My System Specs![]() |
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