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Windows 7: BSOD playing Diablo3 win32k.sys

04 Jul 2012   #1

Windows 7 Professional 64bit
BSOD playing Diablo3 win32k.sys


I got 8 Blue Screen today when i'm played Diablo3. Please help me to fix this problem, if you can.


My computer specs:
OS: Windows 7 Professional 64-bit SP 1
Original OS: Windows 7 Professional 64-bit SP 1
OEM/retail: MSDNAA licence
Age of system: 9 months
Age of OS installation: 9 months
CPU: Intel Core i7 920
Video Card: AMD Radeon HD6870
Motherboard: ASUS Rampage II Extreme
Power Supply: Corsair 600W

My System SpecsSystem Spec
05 Jul 2012   #2

Windows 7 Home Premium 64 Bit

Device Concerns:
Your Cisco VPN devices are disabled, but the software is running. That may cause conflicts.

Software Concerns:
  • Troubleshoot Application Conflicts by Performing a Clean Startup to disable the Cisco software when it is not in use.

  • Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

Crashes may indicate hardware problems. The BugCheck codes were in wide variety, and that generally is the case with hardware problems. Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
10 Jul 2012   #3

Windows 7 Professional 64bit


Thanks for your help, Marvell Ethernet Crard driver update solved the problem somehow.
My System SpecsSystem Spec

11 Jul 2012   #4

Windows 7 Home Premium 64 Bit

Interesting. Thank you for posting back what helped. :)

Once you are confident the problem is solved, please let us know, and also mark the thread solved.
My System SpecsSystem Spec

 BSOD playing Diablo3 win32k.sys

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