Crashes while playing Witcher 2 and other explorer.exe crashes.

ether3 · 04 Jul 2012

HI there i have noticed recently that i have been getting odd explorer.exe restarts whenever i go to Control Panel-System & Security-Windows Update. After clicking windows update explorer will say it needs to restart and go ahead and restart itself. The problem is that it is completely random when it happens. I can't reproduce it 100% of the time. I thought it might be a memory problem but i ran memtest for 13 hours and no errors came up. I ran a chkdsk and sfc /scannow and both also returned no errors. I have disabled all non-microsoft shell extentions as well and that still hasn't stopped the issue. It doesn't bluescreen or even cause any other issues from what i can tell and i can continue using everything afterwards just fine and even go into the Windows Update without it crashing. It only seems to get messed up after a reboot. I also haven't been able to install any Windows SDK to check the dmp file myself.

Now a new problem i have been having is with the Witcher 2. During cutscenes the computer will lock up and my monitor will return "No Display" but my computer will remain on. I can't ctrl+alt+del or do anything. I thought it might be my temps but my gpu was registering 71c and my cpu was registering 42c. I have to hard reset everytime.

These are the errors i get in eventviewer when explorer crashes.

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUI70.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf25
Exception code: 0xc0000005
Fault offset: 0x00000000000047c5
Faulting process id: 0x6bc
Faulting application start time: 0x01cd5a0065b51b5a
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\DUI70.dll
Report Id: ad022193-c5f3-11e1-babb-c86000683f11

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc000041d
Fault offset: 0x00000000000532d0
Faulting process id: 0x6d8
Faulting application start time: 0x01cd59eb5f2cf1f3
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ad0a54c8-c5de-11e1-99f8-c86000683f11

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x00000000000532d0
Faulting process id: 0x6d8
Faulting application start time: 0x01cd59eb5f2cf1f3
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ab1b368f-c5de-11e1-99f8-c86000683f11

I can't really tell if they are related or not but the crash from the witcher doesn't even create an event other than me hard resetting.

- Windows 7 Home Premium x64
- the original installed OS on the system? Yes
- an OEM or full retail version? Not sure. Came from Cyberpower PC Builders. The Windows 7 disc they gave me Sats for distribution only with a New Cyberpower PC

- What is the age of system (hardware)? 6 Months
- What is the age of OS installation (have you re-installed the OS?) 6 Months

I have attached the dump file and Perf report as outlined in the post guidelines.

FredeGail · 04 Jul 2012

Hello Ether and welcome to Sevenforums.

BSOD Analyse

Graphics & Troubleshooting

Your Nvidia driver was pointed. To make a clean install of the driver and avoid left-over files proceed to the steps below. If you're having any questions regarding it just ask.

i) Make your way to Nvidia Drivers - Download NVIDIA Drivers
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your

v) Select all the Nvidia components and analyse them
vi) Clean them, head into Windows without internet and download the driver

Direct-X

There's also some pointers to your Direct-X files. Option one is that it could be the Direct-X files. Option two is that it could be a part of the Windows system files, as Direct-X is a part of that. To be one the safe side, update your Direct-X files.

Download: DirectX End-User Runtime - Microsoft Download Center - Download Details

Other tips and tricks

Stop any type of overclocking.
Blow the Graphic Card fans.
Make sure that no hidden overclocking feature is on.
Download Speccy and make sure that temperatures are stable.
Make sure that the games you're playing has the latest updates and look for Q&A's, fixes and compatibilities.

Code:

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b227010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880101761a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Drivers

Code:

ebdrv        Broadcom NetXtreme II  Broadcom NetXtreme II  Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096      794,624    0      12/31/2008 11:29:28 AM C:\Windows\system32\drivers\evbda.sys            4,096

Update your Broadcom NetXtreme II 10 GigE VBD driver.
NetXtreme II 1 Gigabit Drivers | Broadcom

Best Regards,
Frederik

ether3 · 04 Jul 2012

Wow that was amazingly quick. I went ahead and uninstalled the graphics drivers and did a driver sweep. There were 3 different NVIDIA things to choose from though so i only picked Display. The other 2 were chipset and physx and i wasn't sure what to do with them. I downloaded the Gigabit drivers and that seemed to be ok.

When i went to install the DirectX it said it was already up to date or that there was a newer version available. I wasn't sure if you meant to completely wipe directx and install again or not but the installer itself said it was current.

I'm going to try and play witcher again and see if i crash at the same spot. If i do i will attach another file like the one in the previous post.

Update: Witcher crashed in exactly the same spot in exactly the same way but this time i don't think it created a dmp file as there is still only 1 in the folder. Went ahead and did the 2 reports anyway just in case im missing something.

The game crashing is annoying but what im more concerned about is the explorer.exe crashes that happen completely randomly when i click windows update. They never create a minidump either because it doesn't crash the comp or bluescreen it but so far i haven't been able to replicate it since around noon.

Attached the new zip file to this post.

FredeGail · 04 Jul 2012

Hello Ether.

Can you repeat the Graphic driver steps and choose all three extensions this time? I should have told you but, we might get clear on that part before moving forward. :)

Best Regards,
Frederik.

ether3 · 04 Jul 2012

FredeGail said:

Hello Ether.

Can you repeat the Graphic driver steps and choose all three extensions this time? I should have told you but, we might get clear on that part before moving forward. :)

Best Regards,
Frederik.

Alrighty all done!

FredeGail · 04 Jul 2012

If you're experiencing a BSODs, just wrap the dump and upload it.
In case it won't generate a dump, make sure you've got these settings figured.

Your Minidump content should be in the folder at the path C:\Windows\Minidump. If there's no files inside, make sure minidumps are enabled by -

Go to Start, then Run, then type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Next time you'd experience a BSOD, a dump is supposed to be generated. When it's generated, wrap it up in a zip and upload it.

Best Regards,
Frederik.

ether3 · 04 Jul 2012

I went ahead and tried to play again and it still crashes at the same spot. The problem is that that crash does not create a bluescreen or even an event in event viewer and therefore nothing in the dmp folder other then the one that is in there from earlier. The screen goes completely black and says "No DVI Input". The computer remains on but i can't interact with anything. My temps remained the same when i ran in windowed mode to check so it doesn't seem like an overheating issue.

I will attach the only dmp in there that was written when the witcher first started crashing along with the tool file and a perf.

FredeGail · 04 Jul 2012

Do you have some Graphic Card you can borrow from a friend, family or other relatives? It sounds very related to the card. For the time being, pull out the card, start the PC - let the error/beep/bugchecks come, turn off the PC. Put in the Graphic Card and see if things work.

If it's late at your place maybe you should get some rest. You've done a tremendous job, and maybe you'll need to call it a day, stress and frustration is not cool. :)

Best Regards,
Frederik.

ether3 · 04 Jul 2012

Yea have been dealing with this since 6am so about 12 hours i guess. Im east coast U.S. Unfortunately i don't have any card to use otherwise but ill go ahead and pull it out and turn the comp on. Then ill try to reseat it and make sure everything is alright. I think im going to stop for a little bit and have a beer and relax.

Thank you so much for all the help. If the problem continues maybe i can just ask for a replacement card or something since im sure it is still under warranty. Still a bummer that this is the only game that there is a problem with. Tis computer came shipped with bad ram that i had to have replaced but since the replacement the only other problem i have had were with conflicting Anti-Virus (avast and MSE). Maybe when they made the computer with the bad ram files were corrupted during driver installation or even Windows installation but even thinking about doing a reformat or a repair install is giving me a headache.

Maybe tomorrow ill try again and if i get lucky and get a dmp i will update this thread.

Really glad you were around to help me as much as you could and if you get any inspiration feel free to update me!

ether3 · 04 Jul 2012

Just got an explorer.exe crash and restart while going through folders to set up some music. No dmp file was created from the crash and this was in event viewer.

Log Name: Application
Source: Application Error
Date: 7/4/2012 6:54:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jose-PC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x00000000000532d0
Faulting process id: 0x6a4
Faulting application start time: 0x01cd5a35cedf9cb6
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 34f1421a-c62b-11e1-aebc-c86000683f11
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-04T22:54:28.000000000Z" />
<EventRecordID>14925</EventRecordID>
<Channel>Application</Channel>
<Computer>Jose-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000005</Data>
<Data>00000000000532d0</Data>
<Data>6a4</Data>
<Data>01cd5a35cedf9cb6</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>34f1421a-c62b-11e1-aebc-c86000683f11</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 7/4/2012 6:54:32 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Jose-PC
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7601.17567
P3: 4d672ee4
P4: ntdll.dll
P5: 6.1.7601.17725
P6: 4ec4aa8e
P7: c0000005
P8: 00000000000532d0
P9:
P10:

Attached files:
C:\Users\Jose\AppData\Local\Temp\WER3CF0.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Jose\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_1e23db108f4f47 b71d5854ad296e6dd9679188c1_0d664c7a

Analysis symbol:
Rechecking for solution: 0
Report Id: 34f1421a-c62b-11e1-aebc-c86000683f11
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-04T22:54:32.000000000Z" />
<EventRecordID>14926</EventRecordID>
<Channel>Application</Channel>
<Computer>Jose-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000005</Data>
<Data>00000000000532d0</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Jose\AppData\Local\Temp\WER3CF0.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Jose\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_1e23db10 8f4f47b71d5854ad296e6dd9679188c1_0d664c7a</Data>
<Data>
</Data>
<Data>0</Data>
<Data>34f1421a-c62b-11e1-aebc-c86000683f11</Data>
<Data>1</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 7/4/2012 6:54:32 PM
Event ID: 1002
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Jose-PC
Description:
The shell stopped unexpectedly and explorer.exe was restarted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
<EventID Qualifiers="16384">1002</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-04T22:54:32.000000000Z" />
<EventRecordID>14927</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Jose-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
</EventData>
</Event>

Not even sure what could have caused it. Only had chrome open. Crashed while looking through my Documents folder.