BSOD after sending for repair

jimmy0123 · 04 Jul 2012

Hi,

Due to repetitive startup problem, i'd send the comp for repair and they change the motherboard for me but BSOD occurred when surfing net, use microsoft office and playing game (warcraft). I resend again and they say it may due to OS which they advise to reformat. After reformatting, BSOD still occurred when i surfing the net and got the following message. What should i do now? Please help

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 17417

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000030
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880055CA15F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070512-30045-01.dmp
C:\Users\Jimmy\AppData\Local\Temp\WER-59311-0.sysdata.xml

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Jonathan_King · 04 Jul 2012

Hello,

I think you're in luck here - the solution appears to be quite simple. Update your wireless adapter drivers and see if that doesn't solve the problem: http://downloadcenter.intel.com/Deta...20Applications

Code:

NETw1v64.sys     Mon Jul 20 18:33:35 2009 (4A64F0BF)

...Summary of the dumps:

Code:


Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Wed Jul  4 21:39:38.992 2012 (UTC - 4:00)
System Uptime: 0 days 0:11:17.021
*** WARNING: Unable to verify timestamp for NETw1v64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw1v64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : NETw1v64.sys ( NETw1v64+1c915f )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0xD1_NETw1v64+1c915f
BiosReleaseDate = 01/18/2010
SystemProductName = Aspire 4736     
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

jimmy0123 · 04 Jul 2012

Hi,

There is 2 option:
DRIVERS ONLY: Wireless_15.1.1_Ds64.exe
Intel PROSet/Wireless WiFi Software (includes Drivers): Wireless_15.1.1_s64.exe

So basically i just need to download and apply the second option? Thanks a lot

Jonathan_King · 04 Jul 2012

I'd personally go for the first option (drivers only), but if you already use the PROSet program, the second option isn't a bad one either. Either way it should solve the problem.

jimmy0123 · 04 Jul 2012

Hi,

Ok, thank you for your opinion and help. Greatly appreciated