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Windows 7: BSOD after various activites/new account explorer.exe problem

05 Jul 2012   #1

BSOD after various activites/new account explorer.exe problem

Hello sevenforums!
I want to start off by saying I come here first to find all my problem solving. But alas, I have a few that couldnt be solved
Any way I have two problems.

First, my computer BSOD's randomly. And when I say random, I mean at the most random times such as just at the desktop, or when I browsing on chrome. I don't know where to find the BSOD info afterword, but I will provide you with it with some directions. I havn't really looked far into this one though, so its not that crucial for an answer.

Problem number two.
I share my computer between me and my brother. We've always used the same user, but we decided to make a new user for us. After we made a new user, I logged off and logged back on. The user had administrative privileges too. On logging in, I was given an error saying about:
Explorer.exe had crashed.(0xc000002)Press ok to close it.
I know a little about computers, so I know explorer.exe is basically the desktop. When I pressed ok, I was taken to the desktop. But the desktop was completely blue with no taskbar. I hit cntrl+shift+esc and the task manager came up. I hit new task and typed in explorer.exe. It came up with the same error as before. I then logged off and onto my other account. I looked up information leading to this. One answer was because I had CA suite on, but I don't: I use Microsoft Security Essentials.(Is that bad?) I would really like a new account, but I just don't know how to fix this. Any help?

Thanks for reading this

My System SpecsSystem Spec
05 Jul 2012   #2

Windows 7 Professional x64


Start by performing a System Restore to try to undo the new user creation; see if that doesn't solve problem 2. If it does, try creating the new user over again and hope it was just a fluke.

System Restore

As for the BSODs, please see:

When the report is created, upload it here and we'll go from there.
My System SpecsSystem Spec
06 Jul 2012   #3


Hey, thanks for the quick response.
Anyway: I did a system restore, and tried to create a new account. It did the same exact thing as before.
Is it ok if I undo the restore, as it didn't really solve anything?
Thanks for the link for the BSOD reporter. Next time it BSOD's, I'll report it.
My System SpecsSystem Spec

06 Jul 2012   #4

Windows 7 Professional x64

For that issue, you might try a System Files Check, followed by a Repair Install if the SFC doesn't help.

And yes, it's fine to use System Restore to revert the chances that were made.
My System SpecsSystem Spec

 BSOD after various activites/new account explorer.exe problem

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