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Windows 7: BSOD STOP 101 when watching netflix (fine when gaming in bf3/Diablo 3)

06 Jul 2012   #1

Windows 7 Ultimate x64
BSOD STOP 101 when watching netflix (fine when gaming in bf3/Diablo 3)

Hey guys,

my friends PC that she just got has been randomly BSOD'ing whenever she watches netflix (and only netflix). It doesnt always BSOD, sometimes it just completely locks up and you have to hard power cycle it because nothing is responding.

I've attached the BSOD minidumps as well as the output of msinfo32 and dxdiag. Let me know if anything else is needed.

System specs are in attachments, but heres a quick rundown
Windows 7 Home Premium (64 bit)
Gigabyte GA-970A-D3 Motherboard
AMD FX(tm)-8150 Eight-Core Processor, 3624 Mhz
16.0 GB Ram
NVIDIA GeForce GTX 570

So, here's what I've tried so far,

* since its only been affecting netflix so far I reinstalled Silverlight.
* the minidumps point to RT64win7.sys, so i reinstalled and tried 4-5 different versions of the Realtek drivers that are for the built-in card in question (currently latest driver is installed)
* tried turning off AMD Cool/Quiet and C1E support on the bios (i had a weird C1E issue on my mobo so i figured I'd at least try that)
* tested chrome, internet explorer and firefox... all have the issue.

any help on this would be greatly appreciated, this issue's been driving me up a wall.

My System SpecsSystem Spec
06 Jul 2012   #2

Windows 7 Ultimate x64

on a side note,

i'm going to follow this guide on Saturday to see if its the CPU or not.
Class 101 for 0x101 Bugchecks
My System SpecsSystem Spec
06 Jul 2012   #3

Windows 7 Home Premium 64 Bit

We prefer that you follow the to provide more information, but I will do the best I can with the given information.

3rd Party Drivers:
Drivers in red should be updated. Drivers in blue are corrupted and should be uninstalled and re-installed. Drivers in sea green are known to cause issues with Windows 7 and the software should be removed from the system:
lmimirr.dll unavailable  0 00:00:00 1969 (00000000)
lmimirr2.dll unavailable  0 00:00:00 1969 (00000000)
lmimirr.sys Tue Apr 10 16:32:45 2007 (461C108D)
RaInfo.sys Fri Jan 4 11:57:14 2008 (477E818A)
LMIRfsDriver.sys Mon Jul 14 10:26:56 2008 (487B7E50)
gdrv.sys Thu Mar 12 21:22:29 2009 (49B9D175)
GEARAspiWDM.sys Mon May 18 06:17:04 2009 (4A1151C0)
RtNdPt60.sys Sun Jul 19 20:27:32 2009 (4A63D614)
amdsata.sys Wed Oct 7 14:13:09 2009 (4ACCF655)
amdxata.sys Wed Oct 7 14:13:10 2009 (4ACCF656)
LGVirHid.sys Mon Nov 23 18:36:48 2009 (4B0B38B0)
LGBusEnum.sys Mon Nov 23 18:36:48 2009 (4B0B38B0)
rikvm_9EC60124.sys Tue Oct 5 19:27:35 2010 (4CABD087)
AppleCharger.sys Mon Jan 10 02:57:29 2011 (4D2AD809)
ALSysIO64.sys Sat Jul 9 18:27:45 2011 (4E18F201)
EtronXHCI.sys Mon Jul 25 15:30:56 2011 (4E2DE090)
EtronHub3.sys Mon Jul 25 15:30:59 2011 (4E2DE093)
LHidFilt.Sys Fri Sep 2 00:23:09 2011 (4E60764D)
LMouFilt.Sys Fri Sep 2 00:23:15 2011 (4E607653)
LUsbFilt.Sys Fri Sep 2 00:23:19 2011 (4E607657)
RTCore64.sys Tue Sep 6 06:24:50 2011 (4E661112)
usbfilter.sys Wed Dec 14 00:44:02 2011 (4EE853C2)
RTKVHD64.sys Tue Jan 17 04:14:33 2012 (4F155819)
nvhda64v.sys Tue Jan 17 05:45:46 2012 (4F156D7A)
MpFilter.sys Fri Mar 9 04:05:26 2012 (4F59E3F6)
nvlddmkm.sys Tue Apr 3 07:01:59 2012 (4F7AF4C7)
Rt64win7.sys Wed Apr 11 10:29:16 2012 (4F85B15C)

Recommend removing your Gigabyte utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

The link you refer to is a good place to start. It is strange that it is pointing to a network driver, though. I rarely see 0x101 show a driver in the stack; it is usually all Windows based... I wonder if it is due to the corrupted LogMeIn software.
My System SpecsSystem Spec

06 Jul 2012   #4

Windows 7 Ultimate x64

well after looking thru the memory.dmp and checking the interupt levels on the processors, it doesnt appear to be bad hardware as the 'r if' output was 0 and not 1. I've attached the requested full info dump.

Im having my friend reinstall logmein and remove the gigabyte software
My System SpecsSystem Spec
06 Jul 2012   #5

Windows 7 Home Premium 64 Bit

You seem well versed in using the debugger. Nice work! I assume you read the thread by Vir Gnarus, who is probably the best I have seen at digging deep into .dmp files and coming out with very useful info.

Let us know how things go with the LogMeIn re-install and whether fixing its drivers stops the processor hang.
My System SpecsSystem Spec
07 Jul 2012   #6

Windows 7 Ultimate x64

I'm still learning the debugging end

I've done alot of coding so doing it from this side is just taking a bit of time getting used to it..

2: kd> !thread
THREAD fffffa801554b060  Cid 10d8.0f74  Teb: 000000007efaa000 Win32Thread: fffff900c2aaac20 RUNNING on processor 2
Not impersonating
DeviceMap                 fffff8a0099bf640
Owning Process            fffffa8015821060       Image:         chrome.exe
Attached Process          N/A            Image:         N/A
Wait Start TickCount      1149033        Ticks: 524 (0:00:00:08.174)
Context Switch Count      3155                 LargeStack
UserTime                  00:00:00.140
KernelTime                00:00:00.062
Win32 Start Address 0x0000000069266d4d
Stack Init fffff8800ac81c70 Current fffff8800ac80e80
Base fffff8800ac82000 Limit fffff8800ac7b000 Call 0
Priority 11 BasePriority 10 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
Child-SP          RetAddr           : Args to Child                                                           : Call Site
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0
2: kd> !irql 2
Debugger saved IRQL for processor 0x2 -- 0 (LOW_LEVEL)
2: kd> !gle
Unable to read TEB at 000000007efaa000
2: kd> !TEB 000000007efaa000
TEB at 000000007efaa000
error InitTypeRead( TEB )...
in a nutshell 101 BSOD's are a pain :P

probably helpful to note that this is an 8 core computer.... had to get the stack off the core that caused the issue (core #2), which in this case... wasnt in memory during the dump :/

here's a link to the full memory dump (once it finishes sync'ing to my dropbox around 2am Central time given my current speed)
My System SpecsSystem Spec
07 Jul 2012   #7

Windows 7 Home Premium 64 Bit

I am also a software developer. I enjoy doing the debugging work and determining what is causing crashes.

Unfortunately, I have not yet learned the differences between the minidump and kernel dump since I rarely receive a MEMORY.DMP on these forums. I just started learning this back in November, and we have since lost a number of our blue screen experts due to them burning out, moving to other things, etc. so I have picked up a number of threads to keep the crashes and debugging forum well supported. I work on here as a volunteer in my free time, and spend the rest of my time doing PhD research. I say all this because it leaves me with very little free time to learn more of the intricacies of kernel based analysis.

I feel bad that you uploaded that file since I cannot provide more insight with it.
My System SpecsSystem Spec
07 Jul 2012   #8

Windows 7 Ultimate x64

Quick update on this issue.

Uninstalled the realtek NIC and did the 'remove driver' option, then also went into device manager, showed hidden devices and removed the realtek NDIS device. Rebooted and reinstalled the nic drivers (RtNdPt60.sys Dec 13 2010 (NDIS driver), RT64Win7.sys Sep 29 2011 (device driver)) and it seems to be working at the moment as we where able to watch netflix for 30 minutes without a crash.

I'll monitor for a week before writing up a final resolution post and marking as solved
My System SpecsSystem Spec
08 Jul 2012   #9

Windows 7 Home Premium 64 Bit

Thank you for posting back the details of your steps. That may help others who have similar problems. Was LogMeIn also taken care of?

Even though it may not have been the direct cause, LogMeIn was corrupted and may cause other issues down the line. Just wanted to make sure that was also resolved. :)
My System SpecsSystem Spec
08 Jul 2012   #10

Windows 7 Ultimate x64

We uninstalled logmein, and watched netflix prior to my purging of all things realtek. Still got a bsod. After reinstalling the realtek driver per my last post, theres only been 1 bsod (same issue) but before the bsod, silverlight actually did an appcrash first. So.... hopefully there's some info in there on whats going on :)
My System SpecsSystem Spec

 BSOD STOP 101 when watching netflix (fine when gaming in bf3/Diablo 3)

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