New
#11
I have not experienced this problem before, so I have asked others who have been helping for a longer time than I have to take a look.
One thing I would suggest is to remove one of the RAM modules, set the BIOS settings again to manually have the frequency at 667 MHz, and see if the problem persists. If it does, try the module in another slot. Test each module individually within each slot and see if any combination provides the correct frequency in CPU-Z.
If you swap any memory components, follow these steps for ESD safety:
- Shut down and turn off your computer.
- Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
- Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
- Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.