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10 Jul 2012 | #1 |
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Random freeze, random BSOD, no signal to screen
Heya,
So my computer started freezing randomly, getting BSOD randomly, and after rebooting, the screen wouldn't receive any signals a while back and I had just put my computer away but decided to look into it a bit more and to get a better idea of whether it could be a problem with software or hardware. Uploaded the zip as requested, the perfmon file is in the rar as well. About to restart so that windows can install updates has computer hasn't been on for a little while, figured I should post this here before I restart incase I can't get my computer back to here. Also added dxdiag report for system information etc. Windows 7 Home Premium 64-bit is the original OS installed and still using it, full retail, OS installed when computer was built, never re-installed. Bought everything for this computer on the same day, 04/01/2011, so roughly 18 months old. System specs are as follows; Case: Thermaltake V5 Black Edition. Motherboard: Asus M4A89GTD Pro/USB3. CPU: AMD Phenom II X6 2.8 GHz Processor. RAM: 4GB DDR3 1600 CL8. Hard Drive: 1 TB Western Digital Sata / 64Mb Cache. Video Card: Radeon HD 5870 1GB GDDR5. Power Supply: Cooler Master 650w. Monitor: Viewsonic 19" LED. Mouse: Logitech MX518 Optical Gaming Mouse. Keyboard: Razer Arctosa. Headset: Creative Fatality Gaming Headset. If you need any more information, just let me know, I can use the internet on my phone if my computer doesn't work. Really appreciate any and all help, thanks very much. ![]() |
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10 Jul 2012 | #2 |
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Oh and I still had the error up from when it first booted up,
"Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional information about the problem: BCCode: 7f BCP1: 0000000000000008 BCP2: 0000000080050031 BCP3: 00000000000006F8 BCP4: FFFFF800032B95DC OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\071112-36488-01.dmp C:\Users\Lachlan\AppData\Local\Temp\WER-51355-0.sysdata.xml " Well it rebooted perfectly fine. hmm. Still curious if there's anything I should be looking into though. |
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10 Jul 2012 | #3 |
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That may indicate a hardware conflict. We should check hardware compatibility:
Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot. |
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11 Jul 2012 | #4 |
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There we go,
CPU, Mainboard, Memory, and the 2 SPD tabs. |
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12 Jul 2012 | #5 |
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Alright, your RAM is not technically compatible. I have seen XMP RAM and AMD Phenom II processors have many issues. We can try to get it to work, but there is a good chance you will need to replace the RAM with PC3-10600 DDR3 1333 RAM.
AMD Phenom If you would like to try to get your RAM to work instead of replacing it: Access your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.) |
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13 Jul 2012 | #6 |
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Alrighty, I'll probably just get new RAM as it seems like the logical choice, you've already helped me heaps! Thanks again.
Btw, are these 2 compatible? Umart Online Umart Online Better still, sticking with AMD, both the 1600 or 1333 are compatible, correct? http://umart.com.au/pro/products_lis...id=2&sid=84564 http://umart.com.au/pro/products_lis...id=2&sid=92611 |
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13 Jul 2012 | #7 |
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The first three are compatible. The AMD 1600 is not compatible. 1600 > 1333.
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18 Jul 2012 | #8 |
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Alright, I picked up some 1333mhz RAM the other day and put it in, and it's still freezing/BSOD'ing.
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18 Jul 2012 | #9 |
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Now it's bsod'ing just after I log on to Windows, and the bsod says memory management or freezing on boot up.
I downloaded the catalyst control centre and it updated some driver and I cleared the RTC RAM and when I'm logged on it will eventually lose signal to the screen and the memok light will start flashing. |
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19 Jul 2012 | #10 |
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Have you tried reseating the RAM and the graphics card?
Remove all RAM modules and the graphics card, use a can of compressed air to clean out the slots and the contacts, and then replace the RAM and the graphics card. As you add and remove hardware, follow these steps for ESD safety:
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