Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Restart not working

11 Jul 2012   #1

Windows 7 Home Premium 64 bit
Restart not working

Can anyone help please.
Windows 7 64 bit Acer laptop 5810TZG
If I select "Restart" the process seems to commence. When it reaches the stage of a black screen, nothing else happens. It is not "Off". I have to hold down the power button for several seconds to get it off and then I can restart normally.

My System SpecsSystem Spec
11 Jul 2012   #2

Windows 7 Home Premium 64 Bit

BSOD Posting Instructions:
I do not have much information to go on since I do not have the system logs. The provide those logs and can help with problems other than blue screen crashes. Please follow those instructions. In the meantime, I will give you some general troubleshooting steps through a tutorial made by one of our experts.

General Troubleshooting:
Go through the Troubleshooting Steps for Windows 7

warning   Warning
Some of the steps require that you open up your system, so before doing any of the re-seating and connection checking steps, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: Some steps in that tutorial involve removing the system case or system panels and can void your warranty!!!

The steps specifically related to the warning are steps 8, 10, and 11.
My System SpecsSystem Spec

 Restart not working

Thread Tools

Similar help and support threads
Thread Forum
Aero themes not working unless I restart the PC
I also tend to get some random BSOD if I don't restart the computer (while aero isn't working). I checked services, windows desktop sessions manager is running. When I restart the service, it flashes for a second and changes to aero theme but then back to windows 7 basic layout. I've run sfc...
BSOD Help and Support
Raid stopped working after restart
ok i restarted my computer and for some reason my raid drive reads as unformatted how do i correct this and preferably without losing the data. did a registry restore and a memory scan with no affect.
Hardware & Devices
Gadgets - Clock - Not working - Won't appear after restart
Hello, I got issues with my gadget clock, I can add it, but I can't change its skins. After I restart, it's gone. Any ideas? I'm pretty sure, it's the Windows one, not 3rd party. Best Regards, ~tEh'Pār4d0x
WIndows update not working + does not shut down or restart
Hi there, Recently when i go to windows update my computer says that it is downloading updates but never actually does download and times out. When i turn it off or reset it it also fails to do so and gets jammed on the shut down screen usually saying windows is configuring. I have tried...
Windows Updates & Activation
firefox restart not working
ok when i install an add on or theme i have to restart ff for installation to complete. when i click restart ff it doesn't restart when i start ff manually, install is not complete. the only way i can get it to complete is to restart pc whic obviously is a pain
Browsers & Mail
My ATI radeon 200 stops working when I restart
:mad: Im running windows 7 (obviously) 64 bit. and my ATI driver was working fine, and the aero themes were working until one day when I restarted, and my aero themes stopped working! when I right clicked on my desktop and click >Personalize. and click the troubleshoot link at the bottom, that...
Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 13:29.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App