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Windows 7: BSOD, screen and sound freezes.

11 Jul 2012   #1

Windows Seven 64 bits
BSOD, screen and sound freezes.

Hello, I have some problems with my computer and I'd like some help.
Here's my configuration:

-I have Windows 7 64 bits;
-Intel core 2 duo E7400 2.80 ghz
-4 gb ram
-GF 9500 GT 512 mb

I have the system from 2008. I have freezes in games like APB, when sound freezes, everything freezes. This kind of problem i have on Battlefield 3 too. The game works just fine until this appears. And the BSODS, random, not only on games.

My System SpecsSystem Spec
11 Jul 2012   #2
Microsoft MVP


Pandora.TV has problems. Please uninstall it, then install a fresh copy.

Logitech QuickCam drivers aren't installed. Please either install the drivers or physically remove the QuickCam from your system.

SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:
Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

If all of this doesn't fix it, then try this with your Norton/Symantec protection:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool:
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at:
- Info on how to troubleshoot BSOD's (DRAFT):
- How I do it:


BHDrvx64.sys            Wed May 16 22:16:36 2012 (4FB45F84)
ENG64.SYS               Wed Apr 25 05:29:25 2012 (4F97C3F5)
EX64.SYS                Wed Apr 25 05:27:28 2012 (4F97C380)
EraserUtilRebootDrv.sys Tue May 15 20:36:03 2012 (4FB2F673)
GEARAspiWDM.sys         Mon May 18 08:17:04 2009 (4A1151C0)
IDSvia64.sys            Thu May 24 20:08:33 2012 (4FBECD81)
Ironx64.SYS             Mon Nov 14 21:00:53 2011 (4EC1C7D5)
RTKVHD64.sys            Tue Jan 17 06:14:33 2012 (4F155819)
Rt64win7.sys            Tue Sep 27 10:50:33 2011 (4E81E2B9)
RtNdPt60.sys            Sun Jul 19 22:27:32 2009 (4A63D614)
SRTSP64.SYS             Thu Mar 15 14:09:13 2012 (4F623049)
SRTSPX64.SYS            Thu Mar 15 14:09:21 2012 (4F623051)
SYMDS64.SYS             Mon May 16 18:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS            Tue Nov 22 19:49:28 2011 (4ECC4318)
SYMEVENT64x86.SYS       Tue Nov 22 13:30:48 2011 (4ECBEA58)
SYMNETS.SYS             Sat Nov 12 16:11:53 2011 (4EBEE119)
a3wwvutm.SYS            Tue Dec 27 17:30:45 2011 (4EFA4715)
amdxata.sys             Tue May 19 13:56:59 2009 (4A12F2EB)
ccSetx64.sys            Fri Nov 04 18:05:25 2011 (4EB461A5)
eeCtrl64.sys            Tue May 15 20:36:03 2012 (4FB2F673)
nvlddmkm.sys            Tue May 15 03:35:36 2012 (4FB20748)
sptd.sys                Sat Mar 03 11:45:52 2012 (4F524AC0)
tap0901.sys             Thu Nov 24 13:50:27 2011 (4ECE91F3)
tap0901t.sys            Wed Sep 16 02:02:43 2009 (4AB07F83)




Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070912-25537-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Jul  9 14:55:59.042 2012 (UTC - 4:00)
System Uptime: 0 days 0:10:34.805
BugCheck 1, {fffff88000c30ed0, 0, 2, 1}
Probably caused by : fltmgr.sys ( fltmgr!FltpProcessGenericWorkItem+0 )
FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_0_fltmgr!FltpProcessGenericWorkItem+0
Bugcheck code 00000001
Arguments fffff880`00c30ed0 00000000`00000000 00000000`00000002 00000000`00000001
BiosVersion = FA
BiosReleaseDate = 07/25/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EG31MF-S2 
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2799

My System SpecsSystem Spec
12 Jul 2012   #3

Windows Seven 64 bits

thank you for helping me. bsod and screen freeze are fixed now, everything is much much better now. thank you again
My System SpecsSystem Spec


 BSOD, screen and sound freezes.

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