Not sure what is up, but I purch this PC from Best Buy 2 years ago and out of the blue today, received the message in my thread title. I tried to verify the W7 program on my pc on line and it says it is not genuine. Googled this issue and can't seem to find any solutions.
Any help greatly appreciated!
Download the MGADiag.exe tool from Microsoft and run it. Copy the output and paste it in your next reply.
http://go.microsoft.com/fwlink/?linkid=52012
Thank you! Is this what you meant below?
ThDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0E39A9F7-45E6-4740-B7A3-FD5D9881A7EE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0E39A9F7-45E6-4740-B7A3-FD5D9881A7EE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-1826064877-2522281921-536697956</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG5275</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0214 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>AF823B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3611E0A76B19D00</Val><Hash>DVHNUJvMpFuPAmOXACT6C6pI/sk=</Hash><Pid>73931-640-3329882-57830</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:15:2012 16:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln2EKMCOyt4cv0LGgJb8PF4zxo4E1r6khI9cXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 111209 APIC1804
FACP 111209 FACP1804
HPET 111209 OEMHPET
MCFG 111209 OEMMCFG
OEMB 111209 OEMB1804
GSCI 111209 GMCHSCI
SSDT DpgPmm CpuPm
SLIC _ASUS_ Notebook
Researched this a bit more and found a program called jelly bean that was supposed to have found my product key. Well, I unplugged my pc, pulled it out and found the W7 product key on the side. Slowly wrote this number down twice and what jelly bean reported and what the sticker say are completely different. Ughhhh. This only happened after being prompted to update my machine.
Thank you
Hi,
That implies that you installation on your system is not the one 'tied' to the COA sticker that you found on the side of the machine. Which version of Windows 7 (Home Premium etc.) is printed on the COA sticker?
Regards,
Golden
Thank you, for reply. The sticker says Windows 7 Home Premium. I have noticed since this began yesterday that programs like MS SEcurity Esssentials doesn't run, trying to uninstall/reinstall doesn't work either. I am at a loss
Thank you for any help!
I pulled out my Asus folder and have the W7 recovery disc, Should I just save a ton of hassle and run this?
Hi,
Nah, I've asked for our activation expert for more advice. I would wait for him to post.
Regards,
Golden
It is not unusual for the product key reported by a produt key retrieval tool to be different from the one on a COA sticker. If I recall most OEMs use some kind of mass activation key to keep from having to activate each computer manually.
To resolve this issue, I recommend trying to activate the computer using the product key on the COA sticker. To do this, open the start menu, right click Computer, and select properties. In the window that opens, scroll down and you should see a link that says "Activate Windows Now" or "Change Product Key". Either one will work. In the window that opens, type in the product key on the sticker. There is a chance that it will fail to activate this way. If so, choose the option that says "Use the automated phone system to activate". For futher steps, please see the tutorial below.
Activate Windows 7 by Phone
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