BSOD with no Dump Files being generated, happens in Firefox, and BF3

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  1. Posts : 19
    Windows 7 Ultimate x64
       #1

    BSOD with no Dump Files being generated, happens in Firefox, and BF3


    Hello guys,
    I am dealing with several random BSODs for some months (I believe since april or even earlier). I am attaching in this thread all the requested items I found in the "BSOD Posting Instructions" and some pictures I took from the BSODs, grouped together.

    I am sorry but I will have to write a lot, so I can provide you guys all the details I have...english is not my primary language, so I apologize before I start (and if I already had made any mistakes in this brief text, I apologize too :P).

    These BSODs dont let Windows finish to create a dump file...as you can see in the pictures, it always hangs in the "Initializing disk for crash dump..." and then reboots. Only one time it finished, and it was something related to Ready Boost (which was never used or allowed to be used in the system, so I am considering this as not related to the problem...I already looked for BSODs related to Ready Boost, and it came in no help). So, since the Windows dont make a dump file, I am afraid the dump files collected from your "tool" are not related to this problem. I also believe that the Bluethoot devices listed as problematic in the diagnostic tools are not related to the problem also, since I almost never use any bluethoot device with my PC.
    After the system reboots from the BSODs it looks like the BIOS is weird, it usually says that "no operational system was detected", so I have to turn off the PC and then wait some time and turn it on again, and usually this makes the BIOS "see" the Windows again (sometimes I have to unplug the power cable and wait until all the LEDs are off). Just a couple of times the messages were different, like "The CPU could not be overclocked" opening another BIOS screen from American Megatrends.

    These BSODs usually started just after I opened Firefox...my Firefox is with a little problem at the first start up...it starts to consume 25% of my CPU and hangs...I have to kill the firefox process and then open it back again to use it (the second time it loads fine)...if I didnt I would have gotten an BSOD in just a few seconds. This happened in a few other programs too, but randomly, first the process hangs, then the entire system and then the BSOD cames. Almost all the BSODs had no usefull data on them as you can see in the pictures.
    But since Firefox is a memory hog and some times I got KERNEL_IN_PAGE_ERROR and KERNEL_IN_MEMORY_ERROR (I dont have that picture I think), I started to believe that the problem may be in the RAM timings, or some other RAM related problem....So I went to my BIOS settings and I saw that the XMP profile was not loaded, so I loaded it and my PC became muuuuuuch more stable! but still with some occasional BSODs :/

    Now with these new Ram timings I let firefox consume 25% of my CPU, at the first start of firefox, for minutes, and the system doesn't crash anymore. Also the only 2 times Firefox had set an BSOD it came with a message from Windows before, saying that "Instruction 0x123456 (i dont know the number :P) could not be read" and then it crashed explorer.exe and then the computer crashed. As I said, it's more stable, but still not "stable".

    Sometimes the PC crashes when I am playing Battlefield 3.

    I have all the drivers updated, and I am 100% free of malware too...so I am quite lost in here guys! I need your professional help...I am a Computer Engineering student, so I am used with computers and hard tasks, but this one is driving me nuts!

    I really don't want to re-install my Windows, I changed some folders places to save space (temp folders, documents, pictures, movies and desktop point to my 1TB hard drive, while the 60GB SSD handles Windows) and configuring it all again + back-up + re-install all my programs is going to be a huuuuuuuge problem...

    I appreciate all the help you guys can give me, and I thank it in advance!

    Answering the "BSOD Posting Instructions":
    Windows 7 Ultimate x64 (and also the original OS installed on the system), retail version,
    the hardware was upgraded, so the new parts are 1 year old and the "old" parts 2 years old.
    The OS was neve re-intalled, and its about 1 year old.

    All my hardware configuration is updated in my Forum profile

    EDIT: I forgot to add...the BSODs happens a lot when I have VMWare running too!
    Last edited by mfeinstein; 08 Jul 2012 at 05:50.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Your crash reports indicate a possible problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
    Brink said:
    NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

    7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

    Attachment 220478
      My Computer


  3. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #3

    This wont expose my product key and give me problems with piracy?
    EDIT: Never mind...i just saw that the sensitive data are protected with '*' marks...
      My Computer


  4. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DTVT3-CFT99-P6TH3
    Windows Product Key Hash: eyErvRJbss4+Z1iaLZHiAZ0scDQ=
    Windows Product ID: 00426-068-0404247-86929
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P6TH3</PKey><PID>00426-068-0404247-86929</PID><PIDType>5</PIDType><SID>S-1-5-21-780275605-1286793281-2097365574</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3203</Version><SMBIOSVersion major="2" minor="6"/><Date>20120221000000.000000+000</Date></BIOS><HWID>E6623807018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-040424-00-1046-7601.0000-2102011
    Installation ID: 019085955324188282056531387866885734665221703062742875
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P6TH3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/07/2012 01:19:39
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:2:2012 02:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAIAAQACAAAABQABAAEAHKIQlBA9TjQaXXzpoCNWNyQ73oiUiP8i33N8Z+Y2coq+QS5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      BGRT            ALASKA        A M I
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #5

    Your key is in line with some keys that were sold through auction sites and are not genuine. You should check that your Windows is definitely genuine. Genuine Microsoft Software

    Description of the update for Windows Activation Technologies


    After running those, please copy and paste the MGADiag report again inside the code box.
      My Computer


  6. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #6

    I got my windows copy from a friend how bought several windows licenses (and other microsoft softwares) in the Microsoft Technet! I am pretty sure it is genuine, since I saw when he generated the key in the Technet Website.
    I always downloaded the Windows updates...so how can it be not genuine?
    If someone stole my key, how may I get a proof that I own this key?

    Anyways, how could this generate a BSOD?
      My Computer


  7. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I just runned it and got a:
    "Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides."
    And the second link said the package was already installed in my PC
    I will post the MGADiag report in a couple minutes ; )
      My Computer


  8. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DTVT3-CFT99-P6TH3
    Windows Product Key Hash: eyErvRJbss4+Z1iaLZHiAZ0scDQ=
    Windows Product ID: 00426-068-0404247-86929
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P6TH3</PKey><PID>00426-068-0404247-86929</PID><PIDType>5</PIDType><SID>S-1-5-21-780275605-1286793281-2097365574</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3203</Version><SMBIOSVersion major="2" minor="6"/><Date>20120221000000.000000+000</Date></BIOS><HWID>E6623807018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-040424-00-1046-7601.0000-2102011
    Installation ID: 019085955324188282056531387866885734665221703062742875
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P6TH3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/07/2012 03:52:47
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:9:2012 03:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAIAAQACAAAABQABAAEAHKIQlBA9TjQaXXzpoCNWNyQ73oiUiP8i33N8Z+Y2coq+QS5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      BGRT            ALASKA        A M I
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    Non-Genuine Windows contains security leaks and also cannot be properly updated which may result in instabilities and blue screen crashes.

    Glad to see everything is fine. I just found out yesterday about that line of possible sold licenses that were not legitimate, so I wanted to make sure you were not a victim. Sorry for the runaround, but I really was trying to look out for your best interests.


    Also, the crash you received back in May pointed to a faulty Windows installation. The above rules out a non-genuine copy as the problem there. We should do some SSD troubleshooting as your problems are familiar to me due to that hardware.

    SSD Troubleshooting:
    • Make sure the following are up to date:
      • SSD firmware
      • BIOS Version
      • Chipset Drivers
      • Hard disk controller drivers/SATA drivers
      • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.


    • Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
      1. Power off the system.
      2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
      3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
      4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
      5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
      6. Let the computer remain in the BIOS for 20 minutes.
      7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
      8. Leave the drive disconnected for 30 seconds to let all power drain from it.
      9. Replace the drive connection(s) and then do steps 4-8 again.
      10. Repeat steps 1-4.
      11. Start your computer normally and run Windows.


      The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

      While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.
      My Computer


  10. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Thanks for your concerning, it really scared me to have a not genuine Windows, if I had to buy it again, so to make things work, it was going to be revolting.
    I will do the Power Cycle as soon as I can, I was suspecting the SSD too, since the Windows is intalled on it, and the disappearance of the OS after the crash, pointed to a problem in the SSD. I already checked and the Firmware is out of date, but I will have to do a full clone backup of the drive before updating it, so it may take me some time to do it, but I expect to do it still today....if it is the SSD, so it sucks...it wasnt cheap, and I looked for one of the best in the market...emerging technology has its risk I guess...
      My Computer


 
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