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Windows 7: WIN 7 BSOD: BCCode: 9f

12 Jul 2012   #1

Windows 7 Pro 32 bit
WIN 7 BSOD: BCCode: 9f

Hi Folks,

In the last week, my PC has been experiencing a crash dump every night after I put it into sleep mode before retiring for the evening. Below is the latest BSOD summary report. I have also attached the necessary files as shown in the report for your analyses. Any help would be greatly appreciated! Thanks! /Mandla

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 85566AB0
BCP3: 82B33AE0
BCP4: 85BB74B8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

My System SpecsSystem Spec
12 Jul 2012   #2
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit

It looks like you forgot to attach the files. It happens.
My System SpecsSystem Spec
12 Jul 2012   #3

MS Windows 7 Ultimate SP1 64-bit

My System SpecsSystem Spec

12 Jul 2012   #4

Windows 7 Home Premium 64 Bit

It is difficult to debug with only one .dmp file and the rest of the instructions omitted. Please follow the if you want help.
My System SpecsSystem Spec
13 Jul 2012   #5
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit

About the closest thing I can personally find is the Deterministic Network filter driver for Citrix (or VirtualBox?). The thing is pretty old, like 2008 old (pre-Windows7). You'll definitely wanna see about updating Citrix if it's present on your PC. The driver itself is C:\Windows\system32\DRIVERS\dne2000.sys.

This isn't a 100% guaranteed analysis. The one that caused the fault was the DNE driver for Citrix, but it may have been given the handbag. Without a kernel dump (MEMORY.DMP in Windows folder) I cannot figure out what the true culprit is. However, given this is a pre-Windows 7 driver, and was not designed for Windows 7 compatibility, I would venture to guess this thing is what's really causing all the problems. The fact that the IRP is currently hung with a status of c00000bb (request is not supported) would definitely give credence to that speculation.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 85566ab0, 82b33ae0, 85bb74b8}

Unable to load image \SystemRoot\system32\DRIVERS\dne2000.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dne2000.sys
*** ERROR: Module load completed but symbols could not be loaded for dne2000.sys
TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
Probably caused by : ntkrpamp

Followup: MachineOwner
0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 85566ab0, Physical Device Object of the stack
Arg3: 82b33ae0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: 85bb74b8, The blocked IRP

Debugging Details:

TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2


IMAGE_NAME:  ntkrpamp


FAULTING_MODULE: 95c00000 dne2000



IRP_ADDRESS:  85bb74b8






82b33a94 82ad2ecf 0000009f 00000003 85566ab0 nt!KeBugCheckEx+0x1e
82b33b00 82ad2f48 82b33ba0 00000000 82b40380 nt!PopCheckIrpWatchdog+0x1f5
82b33b38 82a86019 82b4e6e0 00000000 18c59533 nt!PopCheckForIdleness+0x73
82b33b7c 82a85fbd 82b36d20 82b33ca8 00000001 nt!KiProcessTimerDpcTable+0x50
82b33c68 82a85e7a 82b36d20 82b33ca8 00000000 nt!KiProcessExpiredTimerList+0x101
82b33cdc 82a8400e 0003356a 8bf8f030 82b40380 nt!KiTimerExpiration+0x25c
82b33d20 82a83e38 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82b33d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ntkrpamp


BUCKET_ID:  0x9F_3_IMAGE_ntkrpamp

Followup: MachineOwner
0: kd> !irp 85bb74b8 1
Irp is active with 3 stacks 2 is current (= 0x85bb754c)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = 85bb74c8
ThreadListEntry.Blink = 85bb74c8
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = 85bb74f8
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = 85b5d060
Tail.Overlay.ListEntry.Blink = 82b4e178
Tail.Overlay.CurrentStackLocation = 85bb754c
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 87629028 00000000 82d2fd5d-85ab0008 Success Error Cancel pending
           \Driver\DNE    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-85ab0008    

            Args: 00000000 00000000 00000000 00000000
0: kd> !error c00000bb
Error code: (NTSTATUS) 0xc00000bb (3221225659) - The request is not supported.
My System SpecsSystem Spec

 WIN 7 BSOD: BCCode: 9f

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