BSOD randomly, BCCode f4

morjack33 · 12 Jul 2012

Windows 7
64 bit-home premium

new build with OS from old computer

Specs:
MOBO- asus Pz77
CPU- intel-i5 3570k
GPU- EVGA GeForce GTX 560ti
SSD- OCZ Vertex 4 128 GB
Hdd- WD 1TB

Computer randomly will show the blue screen and restart and returns to normal.

I have recently installed a new graphics card recently but all of the drivers are up to date.

Any ideas how to fix this issue?

Thanks,

Eric

JaidynM · 12 Jul 2012

Problem devices

Code:

ELBY CLONEDRIVE SCSI CdRom Device    SCSI\CDROM&VEN_ELBY&PROD_CLONEDRIVE&REV_1.4\1&1843CCBC&0&000000    This device is disabled.

You will need to either uninstall the drivers and reinstall the latest version or perform a clean installation of the driver. If the device is disabled please enable it.

Software

You have AVG installed, is that correct? At least to test, uninstall it and install MSE (Microsoft Security Essentials) instead.
Microsoft Security Essentials - Free Antivirus for Windows

Hardware

Run a chkdsk on the system partition to check for bad sectors or system errors.
Disk Check

morjack33 · 20 Jul 2012

I removed the virtual drive that was not in use
I replaced AVG with MSE that you recommended
I ran a chkdsk on both my system drive and my storage drive and both returned no errors

Even after doing this i just received another BSOD a few minutes ago. my computer rebooted to quickly for me to get a chance to write down the stop code errors.

Any more ideas on what i should try to fix this??

Thanks,
Eric

JaidynM · 21 Jul 2012

Can you please rerun the BSOD Dump & System File Collection app and upload the .rar file?

morjack33 · 21 Jul 2012

here is the info i ran this moning after my computer blue screened twice

Attachment 222664

JaidynM · 21 Jul 2012

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Make sure all Windows updates are installed.

It looks like the AVG drivers are still present. Please uninstall them with Revo Uninstaller.

morjack33 · 23 Jul 2012

ok since this is such a new build i just formated my ssd and reinstalled windows.
everything was running fine until i put my computer to sleep, when i woke it up from sleep it gave me the blue screen error with the same f4 stop code error.
when i got back to my desktop the window popped up saying windows encountered an error would you like to find a solution

it came back and said that there was a problem with my hard drive and it wasnt able to read it for something.

is this a sign of a bad drive?
when i ran disk check on my ssd(OCZ Vertex 4 128GB) it said there were no errors

any suggestions?

Thanks

morjack33 · 23 Jul 2012

So after re-installing windows my computer blue screened after doing a little research about the f4 stop code error i did a little trouble shooting and found that my computer blue screens when it is waking from sleep. it gives me the same code every time it woke from sleep.

Do you know any way to fix this or should i just avoid putting my computer to sleep lol?!

Thanks

JaidynM · 24 Jul 2012

Update your ATI video card drivers from the below link. Make sure you uninstall the old drivers first.
Latest AMD Catalyst Video Driver for Windows 7

To stop your computer from sleeping, follow the below tutorial and navigate to the power options. There is an option there to turn off sleep.
Power Plan Settings - Change

morjack33 · 24 Jul 2012

I think i might have figured it out last night. after a little more research on blue screen and ssd's i realized my firmware was not the most recent so i updated this and it seems to be working fine even when i put it to sleep

Thanks for all your help!

Eric