Random BSOD, Probably Display Driver Related

ccarver0 · 13 Jul 2012

The OS is Windows Home Premium 64-bit. The OS install is about 6 months old. BSOD started happening randomly about two weeks ago. It seems to happen at no consistent time. Sometimes the video card is not being used heavily, other times it is. The action center reports video hardware errors occurring at the same time as the BSOD, so I'm fairly sure they are related. The diagnostics are attached in accordance with the instructions. If anyone could take a look, I would really appreciate it.

Thanks!

usasma · 14 Jul 2012

You have D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.A2) - Win7 does not like these devices and, if using older (Vista-era) drivers, will spit out BSOD's rapidly! Here's my rant on these devices:

I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Wired networking is disabled. Is this deliberate? If so, why?

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

McAfee's present in the dumps - it doesn't mean anything, it's just a "hunch" on my part. Please try this to rule it out:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe) (This link has changed a lot. If it doesn't work, search for McAfee Consumer Products Removal Tool)
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

2 different BSOD's - so it's uncertain what's causing this.
For the most recent (STOP 0x116) - try this troubleshooting topic: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
For the other BSOD (STOP 0xA) - please run Driver Verifier according to these instructions: Driver Verifier Settings

Finally, there are lots of older (2009 and earlier)_drivers present in the memory dump. Please update them from the manufacturer's website. There's a list of drivers with dates below this - use that list, along with the links below the list, to find and update the drivers. Post back with questions for any problems that you may have.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AtihdW76.sys               Fri May 11 04:25:40 2012 (4FACCD04)
Darusb_win7x.sys           Wed Jun 23 23:42:49 2010 (4C22D439)
GEARAspiWDM.sys            Mon May 18 08:17:04 2009 (4A1151C0)
MOBK.sys                   Thu Dec 31 22:20:07 2009 (4B3D69E7)
McPvDrv.sys                Wed Mar 30 17:00:49 2011 (4D939A01)
RTKVHD64.sys               Wed Aug 05 05:46:28 2009 (4A7954F4)
SI3132.sys                 Wed Oct 03 14:39:29 2007 (4703E1E1)
SiRemFil.sys               Wed Jun 20 15:42:10 2007 (46798312)
SiWinAcc.sys               Thu Jun 14 20:02:02 2007 (4671D6FA)
VMNET.SYS                  Fri Jul 08 03:43:55 2011 (4E16B53B)
amdxata.sys                Fri Mar 19 12:18:18 2010 (4BA3A3CA)
anodlwfx.sys               Fri Mar 06 05:10:08 2009 (49B0F680)
atikmdag.sys               Tue Jun 26 12:04:19 2012 (4FE9DD83)
atikmpag.sys               Tue Jun 26 11:22:10 2012 (4FE9D3A2)
cfwids.sys                 Mon Feb 13 18:40:56 2012 (4F399F88)
dtsoftbus01.sys            Fri Jan 13 08:45:46 2012 (4F10358A)
dump_iaStor.sys            Wed Mar 03 21:51:31 2010 (4B8F2033)
dump_truecrypt.sys         Tue Feb 07 04:09:36 2012 (4F30EA50)
hcmon.sys                  Tue Aug 30 02:05:35 2011 (4E5C7DAF)
iaStor.sys                 Wed Mar 03 21:51:31 2010 (4B8F2033)
mfeapfk.sys                Mon Feb 13 18:37:01 2012 (4F399E9D)
mfeavfk.sys                Mon Feb 13 18:37:27 2012 (4F399EB7)
mfefirek.sys               Mon Feb 13 18:40:07 2012 (4F399F57)
mfehidk.sys                Mon Feb 13 18:36:14 2012 (4F399E6E)
mfenlfk.sys                Mon Feb 13 18:36:45 2012 (4F399E8D)
mfewfpk.sys                Mon Feb 13 18:36:29 2012 (4F399E7D)
npf.sys                    Fri Jun 25 12:50:58 2010 (4C24DE72)
t3.sys                     Tue May 05 22:25:42 2009 (4A00F526)
truecrypt.sys              Tue Feb 07 04:09:36 2012 (4F30EA50)
vmci.sys                   Tue Jul 26 22:42:09 2011 (4E2F7B01)
vmnetadapter.sys           Fri Jul 08 03:43:56 2011 (4E16B53C)
vmnetbridge.sys            Fri Jul 08 03:44:44 2011 (4E16B56C)
vmnetuserif.sys            Mon Nov 14 00:56:43 2011 (4EC0AD9B)
vmx86.sys                  Mon Nov 14 02:18:14 2011 (4EC0C0B6)
vstor2-mntapi10-shared.sys Fri Jul 08 18:31:49 2011 (4E178555)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071112-15678-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul 11 20:17:32.375 2012 (UTC - 4:00)
System Uptime: 2 days 12:37:13.343
BugCheck A, {ffffffffffffffff, 2, 0, fffff8000388e756}
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+16 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KeSetEvent+16
Bugcheck code 0000000A
Arguments ffffffff`ffffffff 00000000`00000002 00000000`00000000 fffff800`0388e756
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071312-37658-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jul 13 18:00:30.160 2012 (UTC - 4:00)
System Uptime: 0 days 21:45:21.128
BugCheck 116, {fffffa800c517010, fffff88005809250, ffffffffc00000b5, a}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+9250 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0c517010 fffff880`05809250 ffffffff`c00000b5 00000000`0000000a
BiosVersion = A07
BiosReleaseDate = 02/09/2010
SystemManufacturer = Alienware
SystemProductName = Aurora
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2673
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

ccarver0 · 27 Jul 2012

Thanks for the suggestions and feedback. I thought I'd drop back in and describe how I solved it. I got a few more BSOD, and I keep trying the listed suggestions. The BSOD seemed to always list an ATI driver file. I downgraded my video card driver to a prior version, and it solved the problem. I guess something in the new driver doesn't jive with my new hardware or Windows install.