Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD auto shuts down, error 0x00000116

15 Jul 2012   #1

windows 7 home premium 64 bit
BSOD auto shuts down, error 0x00000116

Hi all,

I'm having this trouble to boot up my laptop, ACER Aspire.

Background Information:

My laptop has been shutting down automatically before this problem occurs and I brought it to an IT technician to have it checked because I thought it was just my heatsink clogged up causing my laptop to overheat easily. After the technician have a look at it, he told me that my motherboard's screw were loose and are unable to screw it back to the usual form. (Something along this line) He did clean up my heatsink and re-apply thermal paste for me.

After a few use of my 'newly' repaired laptop, my laptop auto shuts down again. And this time round it failed to boot up normally. I was stuck at the black screen before the windows appear to choose safe mode, safe mode with networking or normal mode.
I choose to run the laptop in normal mode and this is when I saw the blue screen. It only appeared for around 4-5 seconds before it auto restarts again. I looked through the Internet and managed to keep the blue screen from disappearing and noted down the error code.

I hope the community here can shed some light on this.


Blue Screen:

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows update you might need.

If problems continue, disable or remove any newly installed hardware or software, disable BIOS memory option such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your laptop and press f8 to select advanced startup options, and then select safe mode.

Technical information:

***STOP: 0x00000116(0xFFFFFA8009092010, 0XFFFFF880043CFC98, 0X000000000000000, 0X0000000000000002)
*** atikmpag - Adress FFFFF880043CFC98 base at FFFFF880043CA000, date stamp 4B59A32A

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory...
Dumping physical memory to disk: 100
Physical memory dump complete
Contact your system admin or technical support group for further assistance.

P.S: I am no computer wizard or genius so please try and explain to me on how can I solve this in the simplest form as possible! Thank you in advance. Tried to post on social technet but no one seems to know the solution to this.

My System SpecsSystem Spec
15 Jul 2012   #2

Windows 7 Home Premium 64 Bit

We need the actual crash reports. Please follow the to provide us with the reports.

It appears you may not be able to log in to do so. In that case, you should proceed with the steps for Troubleshooting Windows 7 Failure to Boot. Report back the results of each task and we may provide additional troubleshooting based on the results.
My System SpecsSystem Spec

 BSOD auto shuts down, error 0x00000116

Thread Tools

Similar help and support threads
Thread Forum
BSOD using just Chrome, error 0x00000116
Hey guys, I have been getting the same BSOD for a while and it is becoming problematic. After some googling, I'm still not sure why it's happening. While the BSOD doesn't occur when the computer is idle, it happens when I do just about anything else including just surfing the net (Chrome). I...
BSOD Help and Support
BSOD playing Grand Theft Auto 5 entire game shuts down computer
When playing this game it uses a large bit of GPU but it still runs fluently. I've only had problems when playing gta 5 and world of warcraft, I've left the bsod files here as well.Any help is much appreciated.
BSOD Help and Support
BSOD error 0x00000116
Hello, getting frequent crashes that seem to point towards display problems. I have tried a few different driver versions, but it did not solve the issue. I ran memtest for 5~ hours, came back with 0 errors. There does not seem to be a specific issue causing them but it usually happens either...
BSOD Help and Support
BSOD error 0x00000116
When I wake my computer from sleep I encounter BSOD. The phenomenon has been occuring for over two months. I purchased a new video card with no success. I have files with details of my experience. Please share your thoughts. Thanks in advance for assistance!! :)
BSOD Help and Support
BSOD error 0x00000116
heres the dmp file. im not sure whats wrong with my comp. i recently downloaded fruityloops off the internet maybe it had a virus or something. but i cant start windows normally, i have to boot up in safemode. i get BSOD erorror 0x00000116 then i get another screen on startup 0xc00000f ...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:03.
Twitter Facebook Google+