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Windows 7: BSOD often when playing some games

15 Jul 2012   #1

Windows 7 Home Premium x64
BSOD often when playing some games

Hi, when playing some games, my computer sometimes becomes distorted and reboots, showing the BSOD. This has generally started happening over the last two months, after I installed a new graphics card. Though previously, I didn't really play PC games, so It's hard to say if that's even the reason. It usually only happens once every few days, and only at some games at that. However, I started playing Tribes yesterday, and every time I play it, I get a blue screen within 10 minutes of play without fail. I've tried to see if there are any correlations between the BSODs and what I'm doing, but there doesn't seem to be. The only unusual thing is how often it happens when playing Tribes, a game that isn't nearly as processor, memory or graphically extensive compared to other games I've played without fault.

The error, to my knowledge, has always been the same. With the blue screen stating some Uncorrectable Hardware Error.

I've attached the required ZIP folder with the diagnostic in it. Any other info you need, please ask. Thanks.

This is what I believe to be the error code in the Event Viewer.

0x00000124 (0x0000000000000000, 0xfffffa8005047038, 0x00000000b66b4000, 0x0000000000000135)

My System SpecsSystem Spec
15 Jul 2012   #2

Windows 7 Home Premium x64

My System SpecsSystem Spec
15 Jul 2012   #3

Windows 7 Home Premium 64 Bit

My original response was not in response to your Bump, which is actually against the rules:

I was in the midst of helping you when you bumped. In the future, if you bump, you will fall on my priority list to the bottom.
My System SpecsSystem Spec

15 Jul 2012   #4

Windows 7 Home Premium x64

Quote   Quote: Originally Posted by writhziden View Post
My original response was not in response to your Bump, which is actually against the rules:

I was in the midst of helping you when you bumped. In the future, if you bump, you will fall on my priority list to the bottom.
My System SpecsSystem Spec
15 Jul 2012   #5

Windows 7 Home Premium 64 Bit

That's alright. You probably were not aware of the forum rules.

We work here as volunteers. We also do not have a lot of people working on blue screen crashes, and those who do often help in other parts of the forum in addition to Crashes and Debugging. Sometimes it takes a while to get a response, but we do our best to answer within 24 hours. Anyway, here is my analysis of your reports:

Software Concerns:
Start Menu\Programs\AMD\OverDrive
Start Menu\Programs\DriverEasy
  • AMD OverDrive is known to cause instability with systems. Please remove the software. Software overclocking does not provide reliable overclocking. Overclocking should be accomplished through the BIOS or through the graphics card manufacturer's software.

  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

All crashes were 0x124 BugCheck crashes.

BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.

3rd Party Drivers:
The following is for informational purposes only:
AtiPcie.sys Tue May 5 09:00:22 2009 (4A005486)
AODDriver.sys Wed Sep 2 20:41:48 2009 (4A9F2CEC)
amdiox64.sys Thu Feb 18 08:17:53 2010 (4B7D5A21)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
speedfan.sys Fri Mar 18 10:08:46 2011 (4D83838E)
dtsoftbus01.sys Wed Jul 27 08:03:42 2011 (4E301ABE)
usbfilter.sys Wed Dec 14 00:44:02 2011 (4EE853C2)
AtihdW76.sys Thu Feb 23 05:30:12 2012 (4F463154)
AODDriver2.sys Tue Mar 6 02:55:00 2012 (4F55DEF4)
Rt64win7.sys Wed Apr 11 10:29:16 2012 (4F85B15C)
RTKVHD64.sys Thu May 31 03:21:30 2012 (4FC7381A)
atikmpag.sys Mon Jun 11 10:26:14 2012 (4FD61C26)
atikmdag.sys Mon Jun 11 10:59:31 2012 (4FD623F3)
My System SpecsSystem Spec
15 Jul 2012   #6

Windows 7 Home Premium x64

I did some of the tests, the IntelBurnTest and the FurMark tests seemed normal and didn't bring up any problems, along with the Windows Memory Diagnostic Test. Temperatures stayed reasonable throughout.

When I did the Prime95 test however, the 'In Place Large FFTs (maximum heat, power consumption, some RAM tested) and the Blend (tests some of everything, Lots of RAM tested) both blue screened pretty much instantaneously, with the same error messages as normal. What does this mean?

I'll run the extended Memory Test tonight, in case the Prime95 test didn't give enough info.
My System SpecsSystem Spec
15 Jul 2012   #7

Windows 7 Home Premium 64 Bit

It could mean your processor is overheating, a bad memory module is causing the issue, or your processor IMC failed. We will have to do some more testing and get more info.

What temperatures are you getting under stress? What about when the system is idle?

Does it crash during Small FFTs with Prime95?

Let us know the results of Memtest86+ as soon as you have them. Make sure to let it run for 7-10 passes (I have seen it take as many as 21 passes to find a single error) or let it run until you get errors, whichever comes first.
My System SpecsSystem Spec

 BSOD often when playing some games

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