PC freezes randomly with no BSOD

Stanners · 15 Jul 2012

My PC is freezing randomly. There appears to be no pattern to this. The cursor freezes and the screen does not alter - no BSOD. No response from keyboard or mouse and requires a hard reboot.

I thought it may be when it was trying to go into sleep mode, so I disabled this and only allowed to hibernate. However, it is still crashing. I have checked memory by switching memory to different sockets and also going to single channel (2 2GB sticks). I have replaced ageing video card. I have been forced through chkdsk and not found errors on disks.

I have attached zipped BSOD details...although I found no perfmon file to ZIP

usasma · 16 Jul 2012

Please start with these free, bootable diagnostics (to rule out some of the more common hardware issues): Initial Hardware Diagnostics

Download a fresh copy of the latest version of your antivirus
Uninstall the current version from your system
Install the freshly downloaded copy, update it, and perform a full system scan

Please follow the instructions here to remove and install DRIVERS ONLY for your ATI video card: ATI video cards - DRIVER ONLY installation procedure

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AVGIDSDriver.Sys  Sun Jul 10 18:35:23 2011 (4E1A292B)
AVGIDSEH.Sys      Sun Jul 10 18:35:37 2011 (4E1A2939)
AVGIDSFilter.Sys  Sun Jul 10 18:35:55 2011 (4E1A294B)
AVGIDSShim.Sys    Mon Oct 03 23:48:52 2011 (4E8A8224)
AtihdW73.sys      Thu Feb 23 07:29:48 2012 (4F46313C)
AtihdW73.sys      Tue Oct 18 03:08:59 2011 (4E9D260B)
DgiVecp.sys       Mon Jan 19 01:40:54 2009 (49742076)
GEARAspiWDM.sys   Mon May 18 08:16:53 2009 (4A1151B5)
KernExplorer.sys  Thu Feb 03 09:28:32 2011 (4D4ABB90)
LVPr2Mon.sys      Wed Oct 07 04:26:50 2009 (4ACC50CA)
Lbd.sys           Thu Feb 03 09:23:42 2011 (4D4ABA6E)
Rt86win7.sys      Wed Jun 23 05:10:23 2010 (4C21CF7F)
SSPORT.sys        Tue Nov 21 23:41:42 2006 (4563D506)
amdxata.sys       Fri Mar 19 12:19:01 2010 (4BA3A3F5)
atikmdag.sys      Mon Dec 05 21:46:09 2011 (4EDD81F1)
atikmdag.sys      Thu Apr 05 21:44:39 2012 (4F7E4A87)
atikmpag.sys      Mon Dec 05 21:11:50 2011 (4EDD79E6)
atikmpag.sys      Thu Apr 05 21:10:22 2012 (4F7E427E)
avgidsdriverx.sys Fri Dec 23 07:04:44 2011 (4EF46E5C)
avgidsfilterx.sys Fri Dec 23 07:04:59 2011 (4EF46E6B)
avgidshx.sys      Wed Apr 18 22:18:30 2012 (4F8F75F6)
avgidsshimx.sys   Fri Dec 23 07:05:01 2011 (4EF46E6D)
avgldx86.sys      Thu Oct 06 23:54:26 2011 (4E8E77F2)
avgldx86.sys      Tue Feb 21 22:56:38 2012 (4F446776)
avgmfx86.sys      Fri Dec 23 07:07:02 2011 (4EF46EE6)
avgmfx86.sys      Sun Aug 07 23:40:42 2011 (4E3F5ABA)
avgrkx86.sys      Mon Jan 30 22:10:09 2012 (4F275B91)
avgrkx86.sys      Tue Sep 13 00:01:23 2011 (4E6ED593)
avgtdix.sys       Sun Jul 10 18:44:49 2011 (4E1A2B61)
avgtdix.sys       Sun Mar 18 23:52:09 2012 (4F66AD69)
fssfltr.sys       Thu Mar 08 21:21:10 2012 (4F596916)
irenum.sys        Mon Jul 13 19:53:27 2009 (4A5BC8F7)
irsir.sys         Sat Jan 19 00:55:21 2008 (479190C9)
lvrs.sys          Wed Oct 07 04:27:46 2009 (4ACC5102)
lvuvc.sys         Wed Oct 07 04:28:04 2009 (4ACC5114)
nvBridge.kmd      Fri May 20 23:57:55 2011 (4DD73843)
nvlddmkm.sys      Sat May 21 00:07:07 2011 (4DD73A6B)
rrnetcap.sys      Thu Feb 18 09:18:13 2010 (4B7D4C25)
rsvcdwdr.sys      Mon Apr 18 11:47:14 2011 (4DAC5D02)
tbhsd.sys         Thu Oct 13 13:37:38 2011 (4E9721E2)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\050612-32666-01.dmp]
Built by: 7601.17790.x86fre.win7sp1_gdr.120305-1505
Debug session time: Sun May  6 11:18:39.265 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:31.872
BugCheck 124, {0, 85ee7024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 85ee7024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\052412-29250-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Thu May 24 14:20:21.848 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:31.455
BugCheck 124, {0, 86a25024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 86a25024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\052612-63632-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sat May 26 11:57:46.051 2012 (UTC - 4:00)
System Uptime: 0 days 0:07:07.674
BugCheck 124, {0, 8695e024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  AAWService.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 8695e024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061012-29640-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun 10 18:23:16.220 2012 (UTC - 4:00)
System Uptime: 0 days 0:23:53.827
BugCheck 124, {0, 869af024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 869af024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061612-31683-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun 16 11:00:54.911 2012 (UTC - 4:00)
System Uptime: 1 days 19:56:56.534
BugCheck 1A, {5003, c0802000, 6ce5, b0d5009}
Probably caused by : memory_corruption ( nt!MiAllocateWsle+6f )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  AAWService.exe
FAILURE_BUCKET_ID:  0x1a_5003_nt!MiAllocateWsle+6f
Bugcheck code 0000001A
Arguments 00005003 c0802000 00006ce5 0b0d5009
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061912-30529-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun 19 11:23:34.128 2012 (UTC - 4:00)
System Uptime: 1 days 9:04:04.736
BugCheck 124, {0, 86988024, b2000000, 115}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000 86988024 b2000000 00000115
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Stanners · 10 Aug 2012

Sorry for the delay in responding, I've been on holiday.

I've tried to do the very first memory check (memtest86+), but the machine halts before it gets to the end of the test. I've tried it a few times, and it doesn't fail at exactly the same point each time but a similar place. It gets through around 26 to 28% of the way through - about 7 mins elapsed time.

Do I do other hardware tests or is this showing that there is a memory issue?

Thanks

usasma · 10 Aug 2012

It sounds like a memory problem to me
Try the Prime95 test here: Additional Hardware Diagnostics

Also, you can try MemTest86+ on each stick individually. See Step 6 or 7 of the MemTest86+ instructions: Memory Diagnostics

Stanners · 13 Aug 2012

I've tried running the Prime95 test and it failed after a couple of minutes only getting to the 2nd or 3rd test before the PC locked up. I also tried testing alternatively with just a single stick installed. One stick managed to get to the 5th test, but then the PC locked up. The other stick failed to boot. Now I cannot up boot up with either stick in either slot, so assume that the memory is now competely kaput?