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Windows 7: Simple query

15 Jul 2012   #1
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 
Simple query

I was caught by a bluey yesterday evening while away from home, and had no way of saving the screen so that I could view it later so what do I do in that instance?

Plus it automatically shut down my machine at the time so I would have had to be real quick to capture a shot of it.

Would I be wrong in thinking perhaps it is saved in event viewer?


My System SpecsSystem Spec
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16 Jul 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

It may be in your Event Viewer system logs. Search for the word "bugcheck" without quotes. We could also take a look at the Event Viewer logs if you follow the https://www.sevenforums.com/crashes-d...tructions.html.
My System SpecsSystem Spec
17 Jul 2012   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok writhziden - just as a matter of curiosity I went through the event viewer last evening and around about the time that blue happened I found a reference in Admin Events to an error 0x80041003 @ 4.32 and 4.38pm.

Now in the system there is a Bugcheck @4.30:20pm that was preceded by a "critical" @4.30:15 - ? kernel power.
The message I got was that Windows is going to close down because of an error or something to that effect (white on blue screen).

I did just prior to this get a message while in Windows Live Mail get a message that some suspicious activity had occurred and before I could do anything the email shut down and the blue happened.

So as I am not really savvy with this stuff what do I have to do next please?
My System SpecsSystem Spec
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19 Jul 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please follow the https://www.sevenforums.com/crashes-d...tructions.html so we can determine what the BugCheck is within the logs.
My System SpecsSystem Spec
19 Jul 2012   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok writhziden sorry for late reply have been unwell - will do as soon as I can jump onto that machine.
My System SpecsSystem Spec
20 Jul 2012   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok writhziden have got as far as step 3 but I only get Filename -"********" to save in "Text Docs" or "All files" I cannot see anything resembling html?

Can you advise me what to do next please - also I am not sure of zipping files but I will have a look in the tutorials for something in the meantime.
My System SpecsSystem Spec
Reply

 Simple query




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