Dropped laptop - BSOD


  1. tatewinch
    Posts : 2
    windows 7 ultimate
       New #1

    Dropped laptop - BSOD


    hey guys ive never needed to use a help site before but yesterday i dropped my laptop, the screen went black for a short moment before getting the blue screen. Now everyime i start up my laptop it gets the BSOD, i tryed running the startup repair but it detects no problems. I booted into safemode and got the following message

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80063B1010
    BCP2: FFFFF88004926D20
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    im using an acer aspire laptop with windows 7 64 bit, which was installed by a computer tech last time i had troubles with it.

    I dont really know anything about computers.
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  3. tatewinch
    Posts : 2
    windows 7 ultimate
    Thread Starter
       New #2

    bump

    for some reason i cannot boot in safemode anymore, gets stuck on 'CLASSPNP.SYS'
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  4. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #3

    Read carefully through Clean Reinstall - Factory OEM Windows 7. Steps included there can help you backup the system. Do not do a clean re-install yet. Backup your system, and then Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load
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  6. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #4

    tatewinch,
    Since you say that you dropped the laptop, then i would:
    1. remove the battery
    2. of course disconnect the cord to the mains
    3. hold power on switch down for 30 seconds (helps in discharging components that store energy)
    4. remove the ram
    5. reseat the ram
    6. disconnect and remove the disk drive
    7 reinsert and reconnect the disk drive.
    8. reinsert battery
    9. connect to mains
    10. power on.
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