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Windows 7: BSOD using HDD for extended periods of time, error STOP 0x0000004f

16 Jul 2012   #1
DonJota

Windows 7 Home Premium 64-bit
 
 
BSOD using HDD for extended periods of time, error STOP 0x0000004f

Hello everyone,

I've decided to join the forum seeking for help with this problem I'm facing on a relatively new Dell XPS 15 laptop. The machine is around 7 months old, has Windows 7 Home Premium 64 bit edition installed (OEM) and has been updated to SP1. The problem first appeared when trying to backup files to an external 2 TB WD hard drive. While backing up the files, explorer.exe crashed, and my browser and iTunes crashed rapidly after, all giving some random address 0x..... as the cause of failure. Around 15 seconds after this, I receive a BSOD with KERNEL_INPAGE_ERROR written at the top, and a notification at the bottom that the physical memory dump FAILED with status 0xC0000010.

I thought that maybe I was straining the hard disk too much by transferring so many files at once, so I reboot the system, only to get a notification after POST that "there was a disk error, press CRTL-ALT-DEL to reboot". After doing this, the system rebooted, went into startup repair, rebooted again, and boot up normally. Ever since this ocurrence (which was a week ago) I've been getting random BSODs when doing random things on the computer, but mostly, when doing hard drive intensive operations. However, an interesting thing to note is that the subsequent BSODs did not contain the error message KERNEL_INPAGE_ERROR at the top anymore, but reported a STOP 0x0000004f at the bottom, and the same FAILED status for the physical memory dump. I tried running a chkdsk, but found no errors. I ran a DELL Memory diagnostics tool that found no errors. So I'm leaning towards a drivers issue.

I followed the instructions on how to post a BSOD, but perfmon /report gives an error that it could not find the path. Nevertheless, I attach here the zip folder that was requested.

Sorry for the extra long post, but I thank you before hand for taking your time to help me fix this issue

Regards,


My System SpecsSystem Spec
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18 Jul 2012   #2
usasma
Microsoft MVP

 
 

Please start by running these free diagnostics to rule out some of the more common problems: Initial Hardware Diagnostics

Just FYI - the STOP 0x4F error is related to networking. Try replacing your wired, wireless, and bluetooth drivers.

No memory dumps in the uploaded reports (just FYI)
MSINFO32 corrupted, but am able to get limited info from it:

Lot's of crashes in fsx.exe. It belongs to a flight simulator program. Have you verified that this program is compatible with Win7 (just because it worked before doesn't mean it's gonna work now). Please uninstall it to test.

Lot's of crashes in eflc.exe (probably from GTA). Please uninstall it also.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Post back if this doesn't work and we'll try some more things.
My System SpecsSystem Spec
02 Aug 2012   #3
govikes

Windows 7 Professional
 
 

DonJota - did you ever figure out what was going on? I'm experiencing almost the exact same issues...thanks!
My System SpecsSystem Spec
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 BSOD using HDD for extended periods of time, error STOP 0x0000004f




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