Frequent BSOD while entering sleep mode.

IsMise · 17 Jul 2012

Hi Guys,
I'm having a very annoying problem where my laptop will begin to enter sleep mode, but instead of powering down it keeps running for a few minutes and then crashes.
When I start up my laptop again I get this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80057DBA10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA80060F5400
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071712-22916-01.dmp
C:\Users\Peter\AppData\Local\Temp\WER-145642-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

My laptop is a Samsung RC520 -S02UK
System Specs are listed here:
RC520 15.6" | NP-RC520-S02UK | High Performance Notebook - SAMSUNG UK - TECH SPECS

I've attached the .zip containing the System health report and the dump files.
If you can help in any way it would be greatly appreciated.

Thanks.

usasma · 20 Jul 2012

You're having USB issues (from the perfmon /report).
Do you have a Viewsonic VPD400/500 device? If so, please uninstall it, then remove the device from your system.

Your Broadcom Bluetooth device is disabled. Please re-enable it and then update it's drivers. If you wish, feel free to disable it again.

Your Panda Internet Security has configuration issues. Please:
- download a fresh copy
- uninstall the current copy from your system
- install a fresh copy, update it and perform a full system scan

Then please generate another perfmon /report (after rebooting) so we can ensure that the configuration issues have been resolved

The most likely cause of the BSOD's is (IMO) due to Hotspot Shield. We've seen a number of issues with this program recently. Please uninstall it and test to see if that fixes the BSOD's.

Please also replace your wireless network device drivers (from the PC Manufacturer's website) as they are also involved in this error.

Finally, please note the drivers dated 2009 and earlier in the table below. Then use the links below the table to get more info on those drivers - and then replace those drivers with a more updated version.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


APPFLT64.SYS      Fri Jan 28 02:50:52 2011 (4D42755C)
COMFiltr.sys      Thu Jun 07 03:44:34 2007 (4667B762)
DSAFLT64.SYS      Fri Sep 25 08:04:23 2009 (4ABCB1C7)
ETD.sys           Thu Nov 11 23:08:55 2010 (4CDCBDD7)
GEARAspiWDM.sys   Mon May 18 08:17:04 2009 (4A1151C0)
HECIx64.sys       Tue Oct 19 19:33:43 2010 (4CBE2AD7)
HssDrv.sys        Thu Sep 02 13:46:48 2010 (4C7FE308)
IDSFLT64.SYS      Thu Sep 09 07:25:45 2010 (4C88C439)
IntcDAud.sys      Tue Aug 23 09:12:57 2011 (4E53A759)
NETTDI64.SYS      Fri Sep 25 08:11:19 2009 (4ABCB367)
Prot6Flt.sys      Wed Jul 09 06:27:18 2008 (48749286)
RTKVHD64.sys      Thu Jan 27 06:31:08 2011 (4D41577C)
Rt64win7.sys      Fri Dec 24 02:30:25 2010 (4D144C11)
SABI.sys          Thu May 28 02:38:02 2009 (4A1E314A)
SCDEmu.SYS        Tue Aug 07 11:19:48 2007 (46B88D94)
Sftfslh.sys       Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftplaylh.sys     Fri Sep 30 12:43:05 2011 (4E85F199)
Sftredirlh.sys    Fri Sep 30 12:43:14 2011 (4E85F1A2)
Sftvollh.sys      Fri Sep 30 12:42:46 2011 (4E85F186)
ShldFlt.sys       Tue Oct 27 06:04:22 2009 (4AE6C5A6)
TurboB.sys        Fri Oct 08 05:32:49 2010 (4CAEE541)
WNMFLT64.SYS      Fri Sep 25 08:07:56 2009 (4ABCB29C)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
amm6460.sys       Fri May 21 07:48:19 2010 (4BF67303)
bcmwl664.sys      Fri Jul 01 09:53:54 2011 (4E0DD172)
clwvd.sys         Tue Jul 27 21:13:47 2010 (4C4F844B)
dump_iaStor.sys   Mon Sep 13 21:23:32 2010 (4C8ECE94)
fnetm64.SYS       Fri Sep 25 08:10:37 2009 (4ABCB33D)
hiber_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
hiber_iaStor.sys  Mon Sep 13 21:23:32 2010 (4C8ECE94)
iaStor.sys        Mon Sep 13 21:23:32 2010 (4C8ECE94)
igdkmd64.sys      Tue Jan 10 17:28:09 2012 (4F0CBB79)
mbam.sys          Tue Mar 20 12:04:48 2012 (4F68AAA0)
n64i1644.sys      Wed Sep 01 02:53:37 2010 (4C7DF871)
nvBridge.kmd      Wed Jan 26 16:38:12 2011 (4D409444)
nvlddmkm.sys      Wed Jan 26 16:42:18 2011 (4D40953A)
nvpciflt.sys      Wed Jan 26 16:43:04 2011 (4D409568)
pavboot64.sys     Tue Jun 22 12:19:28 2010 (4C20E290)
taphss.sys        Tue Sep 15 15:58:23 2009 (4AAFF1DF)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\060412-27846-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 23:52:37.492 2012 (UTC - 4:00)
System Uptime: 0 days 6:01:35.756
BugCheck 9F, {3, fffffa80061a9060, fffff800045583d8, fffffa8009b2c450}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`061a9060 fffff800`045583d8 fffffa80`09b2c450
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\060712-22495-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun  6 22:18:49.182 2012 (UTC - 4:00)
System Uptime: 1 days 12:23:22.446
BugCheck 9F, {3, fffffa80061dd060, fffff80000b9c3d8, fffffa80065d0830}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`061dd060 fffff800`00b9c3d8 fffffa80`065d0830
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061512-22276-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jun 15 13:43:51.835 2012 (UTC - 4:00)
System Uptime: 0 days 18:49:06.710
BugCheck 9F, {3, fffffa80061c1a10, fffff80000b9c3d8, fffffa800d02bc10}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`061c1a10 fffff800`00b9c3d8 fffffa80`0d02bc10
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062212-36020-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jun 21 22:47:38.052 2012 (UTC - 4:00)
System Uptime: 2 days 10:12:37.927
BugCheck 9F, {3, fffffa80061de060, fffff800045583d8, fffffa8006395190}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`061de060 fffff800`045583d8 fffffa80`06395190
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070312-31668-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  2 23:15:58.771 2012 (UTC - 4:00)
System Uptime: 8 days 18:20:52.646
BugCheck 9F, {3, fffffa80057dba10, fffff80000b9c3d8, fffffa80059ea010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`057dba10 fffff800`00b9c3d8 fffffa80`059ea010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070912-38345-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 23:42:05.632 2012 (UTC - 4:00)
System Uptime: 5 days 11:42:11.429
BugCheck 1000009F, {4, 258, fffffa8005824040, fffff80000b9c3d0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+7a
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`05824040 fffff800`00b9c3d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071012-33181-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  9 23:29:21.702 2012 (UTC - 4:00)
System Uptime: 0 days 11:49:26.577
BugCheck 9F, {3, fffffa80057d8060, fffff80000b9c3d8, fffffa800653fa50}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`057d8060 fffff800`00b9c3d8 fffffa80`0653fa50
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071412-32682-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jul 13 23:07:17.900 2012 (UTC - 4:00)
System Uptime: 1 days 10:56:21.775
BugCheck 9F, {3, fffffa80061dca10, fffff80000b9c3d8, fffffa800d56ccf0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`061dca10 fffff800`00b9c3d8 fffffa80`0d56ccf0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071512-30061-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 15 00:09:30.544 2012 (UTC - 4:00)
System Uptime: 0 days 5:14:11.809
BugCheck 9F, {3, fffffa80057db060, fffff800045593d8, fffffa8006519680}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`057db060 fffff800`045593d8 fffffa80`06519680
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071712-22916-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Jul 17 00:51:29.392 2012 (UTC - 4:00)
System Uptime: 1 days 6:26:39.657
BugCheck 9F, {3, fffffa80057dba10, fffff80000b9c3d8, fffffa80060f5400}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`057dba10 fffff800`00b9c3d8 fffffa80`060f5400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

IsMise · 24 Jul 2012

Hi Thanks for all your help.
I should mention a few details though.
I have been having these problems long before I installed either Panda or Hotspot shield.
Also I have tried updating most of my drivers manually however it seems that they are all apparently up to date at least according to what I can find.
Anything else I can do?

usasma · 24 Jul 2012

It's your system and you can choose to follow my advice or not.
Good luck!