BSOD during idle mode

kairyudo · 20 Jul 2012

Windows 7, 64 bit. It's the original OS. I'm not sure what the difference between OEM and full retail is but I got this the way it was in the shop. I haven't added anything. The age is roughly a year old and I haven't reinstalled the OS.

I got the BSOD twice a month or two apart about 2-3 months ago. However, it happened once yesterday, and twice today. The second time I got the error 0x8000ffff but I was able to do a system restore.

I usually keep my laptop on for days... I used to do that with my previous laptop and I never had any problems so I don't know if that's what's causing the BSOD.

I don't understand any of the computer stuff but I did notice on the report that it says no antivirus is detected. But I have the AVG running... I installed it after my Norton antivirus expired.

Thank you for helping! :)

usasma · 21 Jul 2012

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~http://www.duplexsecure.com/faq#remove_32sptd~~ Link broken as of 21 Jul 2012
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Norton is still installed and needs to be removed:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Your EldoS RawDisk driver dates from 2009, please update it.
More info here: Driver Reference Table - dddskx64.sys

Both memory dumps implicate your wireless networking drivers. Please:
- download a fresh copy of the wireless networking drivers
- uninstall the current networking driver software
- install the freshly downloaded wireless networking drivers
- monitor for further BSOD's

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


Accelerometer.sys       Fri May 13 14:47:02 2011 (4DCD7CA6)
BHDrvx64.sys            Fri Feb 10 22:28:02 2012 (4F35E042)
ENG64.SYS               Fri Jul 29 09:17:51 2011 (4E32B2FF)
EX64.SYS                Fri Jul 29 09:15:11 2011 (4E32B25F)
EraserUtilRebootDrv.sys Fri Jan 20 18:39:49 2012 (4F19FB45)
GEARAspiWDM.sys         Mon May 18 08:17:04 2009 (4A1151C0)
HECIx64.sys             Tue Oct 19 19:33:43 2010 (4CBE2AD7)
IDSvia64.sys            Tue Nov 22 15:23:23 2011 (4ECC04BB)
IntcDAud.sys            Fri Oct 15 04:28:17 2010 (4CB810A1)
Ironx64.SYS             Fri Nov 12 18:06:50 2010 (4CDDC88A)
Rt64win7.sys            Wed Feb 16 04:03:57 2011 (4D5B92FD)
RtsPStor.sys            Mon May 30 03:50:40 2011 (4DE34C50)
SRTSP64.SYS             Tue Mar 29 22:46:12 2011 (4D929974)
SRTSPX64.SYS            Tue Mar 29 22:46:18 2011 (4D92997A)
SYMDS64.SYS             Tue Dec 07 19:16:58 2010 (4CFECE7A)
SYMEFA64.SYS            Sun Mar 13 23:20:58 2011 (4D7D899A)
SYMEVENT64x86.SYS       Thu Mar 24 19:02:36 2011 (4D8BCD8C)
SYMNETS.SYS             Tue Apr 19 18:33:31 2011 (4DAE0DBB)
Sftfslh.sys             Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftplaylh.sys           Fri Sep 30 12:43:05 2011 (4E85F199)
Sftredirlh.sys          Fri Sep 30 12:43:14 2011 (4E85F1A2)
Sftvollh.sys            Fri Sep 30 12:42:46 2011 (4E85F186)
SynTP.sys               Thu Jun 09 20:15:09 2011 (4DF1620D)
amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys            Fri Sep 30 21:59:04 2011 (4E8673E8)
atikmpag.sys            Fri Sep 30 21:28:45 2011 (4E866CCD)
avgidsdrivera.sys       Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys       Fri Dec 23 07:05:40 2011 (4EF46E94)
avgidsha.sys            Wed Apr 18 22:19:15 2012 (4F8F7623)
avgldx64.sys            Tue Feb 21 22:57:53 2012 (4F4467C1)
avgmfx64.sys            Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys            Mon Jan 30 22:11:41 2012 (4F275BED)
avgtdia.sys             Sun Mar 18 23:53:32 2012 (4F66ADBC)
btmusb.sys              Tue Feb 08 11:02:04 2011 (4D5168FC)
clwvd.sys               Wed Apr 13 23:47:49 2011 (4DA66E65)
dddskx64.sys            Thu Feb 12 08:01:49 2009 (49941DBD)
dtsoftbus01.sys         Fri Jan 13 08:45:46 2012 (4F10358A)
dump_iaStor.sys         Fri May 20 12:52:24 2011 (4DD69C48)
eeCtrl64.sys            Fri Jan 20 18:39:48 2012 (4F19FB44)
hiber_dumpfve.sys       Mon Jul 13 19:21:51 2009 (4A5BC18F)
hiber_iaStor.sys        Fri May 20 12:52:24 2011 (4DD69C48)
hpdskflt.sys            Fri May 13 14:47:02 2011 (4DCD7CA6)
iaStor.sys              Fri May 20 12:52:24 2011 (4DD69C48)
igdpmd64.sys            Tue Aug 09 11:31:55 2011 (4E4152EB)
netr28x.sys             Wed Aug 10 23:14:23 2011 (4E43490F)
stwrt64.sys             Thu Jun 02 06:18:43 2011 (4DE76383)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061412-60684-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jun 14 01:10:50.575 2012 (UTC - 4:00)
System Uptime: 0 days 10:30:12.995
BugCheck 9F, {3, fffffa8004cb6060, fffff800045153d8, fffffa80045c27d0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04cb6060 fffff800`045153d8 fffffa80`045c27d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072012-44054-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jul 20 01:51:31.495 2012 (UTC - 4:00)
System Uptime: 0 days 17:56:29.525
BugCheck 9F, {3, fffffa8004c85060, fffff8000490b3d8, fffffa8009790010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04c85060 fffff800`0490b3d8 fffffa80`09790010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``