BSOD when playing diablo 3

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  1. mmx
    Posts : 8
    Windows 7 Home Premium 64bit
       #1

    BSOD when playing diablo 3


    Hi There I'm having exactly the same issues when playing Diablo 3. So I see the SOLVED part in the thread name and I really would like to know how did you solved it??

    Short summary on my activity so far
    So in general the crash sometimes is BSOD, some time directly reboot the machine. The scary part is that sometimes after reboot when the Win7 loads up it reboot itself again! The most scary part is that sometimes everything goes black and it had to be rebooted via the power button, but the system does not want to boot after this - so I leave it for a minute or two then I can power it back on.
    I want to point that the most of the CRASHes are when I just browse the AuctionHouse.
    What I did so far:
    0. GPU does not overheat. Monitoring it when I play the game via NVIDIA system tools
    1. Tried to roll back the NVIDIA drivers - from the latest one back to old ones - NOT HELP
    2. Updated BIOS to the latest version - NOT HELP
    3. Run As Admin on Diablo3 - NOT HELP
    4. Reduce the frame to 60 in the options - NOT HELP - I crash in the AH why even bother
    5. memtesting programs like memtest86 and etc. No even one reported that I have problems with the memory.
    6. Run all kind of HDD disc checks - no problems found
      My Computer


  2. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #2

    Welcome to Seven Forums mmx.

    The OP RMA'ed the GPU (graphics card), that seemed to solve the problem.

    Some questions from your list above.
    0. What temps is your GPU running at idle and underload?
    1. Which drivers did you try? What driver are you using now?
    2. Fill out your 'System Specs' so we have something to reference.....What BIOS version are you running?
    3. ----
    4. What is 'AH'?
    5. Do you mean memtest86+? How many passes did you run? Seven full passes are recommended.
    6. Define 'all kinds', which tests did you run?

    Upload all the required information: Blue Screen of Death (BSOD) Posting Instructions

    We need more information before we can look into your issues.
      My Computer


  3. mmx
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi Dave,

    My system is a TOSHIBA laptop:
    OS Name: Microsoft Windows 7 Home Premium
    OS Version: 6.1.7601 Service Pack 1 Build 7601
    System Model: Qosmio X775
    System Type: x64-based PC
    Video Cards: Intel integrated + GTX560M

    Detail on the GTX560M:
    Core Clock 775MHz
    Memory Clock 1250MHz
    Shader Clock 1550MHz

    For some unknown to me reason I cannot control the FAN speed


    0. What temps is your GPU running at idle and underload?
    At IDLE is 40 - 55C. On load (when playing Diablo3) reaches 70-75C
    1. Which drivers did you try? What driver are you using now?
    I was with 301.42 now I've rolled back to 296.10
    2. Fill out your 'System Specs' so we have something to reference.....What BIOS version are you running?
    BIOS 1.70 (fixes for video throttle are included from BIOS 1.60)
    ..
    Change History
    Version 1.70 - 2012-02-27
    Made changes to improve VGA throttling.
    Version 1.60 - 2012-01-12
    Made a change to detect Optimus and 3D SKUs, then inform the EC to set different VGA throttling protections.
    ...
    4. AH is the Auction House from the DIABLO 3 it is like an online market for items and does not heavily loads the Video Card
    5. Regarding memtest86+ ... If I remember correct it was reached 4 passes.
      My Computer


  4. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #4

    I've asked that this be moved to a new thread.
    This thread is marked 'Solved' so most members won't look at it.
    Always start a new thread for your issues, you can link another thread if you think it helps in any way.

    Use Speccy Free System information Utility, to get the rest of your system information, CPU, etc.

    Your last crash was STOP 0x00000024: NTFS_FILE_SYSTEM
    Code:
    Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
    PROCESS_NAME:  Diablo III.exe
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCommonRead+1b79
    Get the hard drive brand from Speccy, post it here, then run the manufacturers test program on it.

    Also need to know the RAM information.
      My Computer


  5. mmx
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Hard Drives
    TOSHIBA MK6461GSYN
    Manufacturer TOSHIBA
    Heads 16
    Cylinders 16383
    SATA type SATA-II 3.0Gb/s
    Device type Fixed
    ATA Standard ATA8-ACS
    Serial Number 61G1F0KJS
    LBA Size 48-bit LBA
    Power On Count 269 times
    Power On Time 25.6 days
    Speed, Expressed in Revolutions Per Minute (rpm) 7200
    Features S.M.A.R.T., APM, NCQ
    Transfer Mode SATA II
    Interface SATA
    Capacity 596GB
    Real size 640*135*028*736 bytes
    RAID Type None
    ...
    Temperature 43 °C
    Temperature Range ok (less than 50 °C)
    Status Good


    RAM
    Memory slots
    Total memory slots 4
    Used memory slots 2
    Free memory slots 2
    Memory
    Type DDR3
    Size 6144 MBytes
    Channels # Dual
    DRAM Frequency 665.3 MHz
    CAS# Latency (CL) 9 clocks
    RAS# to CAS# Delay (tRCD) 9 clocks
    RAS# Precharge (tRP) 9 clocks
    Cycle Time (tRAS) 24 clocks
    Command Rate (CR) 1T
    Physical Memory
    Memory Usage 29 %
    Total Physical 5.91 GB
    Available Physical 4.14 GB
    Total Virtual 12 GB
    Available Virtual 9.83 GB
    SPD
    Number Of SPD Modules 2
    Slot #1
    Slot #2
      My Computer


  6. mmx
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Dave,

    I've just got another crash... this time in MODULE_NAME: ACPI

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    ACPI!ACPIEcServiceIoLoop+4bd
    fffff880`00ec6cf9 44010e add dword ptr [rsi],r9d

    SYMBOL_STACK_INDEX: 7

    SYMBOL_NAME: ACPI!ACPIEcServiceIoLoop+4bd

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: ACPI

    IMAGE_NAME: ACPI.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79294

    FAILURE_BUCKET_ID: X64_0x1E_ACPI!ACPIEcServiceIoLoop+4bd

    BUCKET_ID: X64_0x1E_ACPI!ACPIEcServiceIoLoop+4bd
      My Computer


  7. mmx
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    It's another overheat problem... whether it's not the GPU I think. I've put a FAN in front of the laptop for a few hours while running Diablo 3 and now I see that it didn't crash.
    Thanks for your time Dave!
      My Computer


  8. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #8

    Post your crash files again, we need all of them to compare the crashes, this will help us to diagnose the cause.

    ACPI is Advanced Configuration and Power Interface, this is the power management specification which provides power to each component.

    Post your system specs in the "My System Specs" dropbox in the lower left corner of any of your posts. This way we can all see them without looking back the single post.

    Test your HDD with Toshiba Hard Drives - Software Utilities Quick Test and Comprehensive Test

    If that test won't run, for any reason, then use Seatools.
    Download and run Seatools.
    How to use SeaTools for Windows
    Short Drive Self Test and Long Drive Self Test.

    Run memtest86+ for a full 7 passes, best to run overnight.
    Do the first test with all RAM cards installed.
    RAM - Test with Memtest86+


    Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
    For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
    How to Post a Screenshot in Seven Forums
      My Computer


  9. mmx
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Small update some of the crashes cannot create minidump file. On the BSOD message is: Physical memory dump FAILED with status 0xC0....9C
    Post your crash files again - I've attached the last minidump file
    Post your system specs in the "My System Specs" - done
    Test your HDD with Toshiba Hard Drives - Software Utilities Quick Test - Does not want to start the tests
    If that test won't run, for any reason, then use Seatools. - ShortDST - Pass
      My Computer


  10. mmx
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    I assume this is the reason for the crashes or this is a result from all the crashes that I had so far?
    Last edited by mmx; 22 Jul 2012 at 15:20.
      My Computer


 
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