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Windows 7: nvlddmkm.sys crash

24 Jul 2012   #11

Windows 7 Home Premium 64 bit SP1

Whenever I try to zip up my minidump files it says access is denied, but I have a program called WhoCrashed and it said this.

On Tue 7/24/2012 3:42:38 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072312-15428-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xD431A4)
Bugcheck code: 0x116 (0xFFFFFA8007F414E0, 0xFFFFF8800FD451A4, 0xFFFFFFFFC000009A, 0x4)
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 301.42
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 301.42
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 301.42 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

Same as before.

My System SpecsSystem Spec
24 Jul 2012   #12

Windows 8.1 Pro x64

Follow the and see if that works for you. But it is very well possible that your graphics card might be going out.

My System SpecsSystem Spec
24 Jul 2012   #13

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

Quote   Quote: Originally Posted by TehBrandon View Post
I've updated my graphics card drivers and its still happening. I have also checked Device manager, everything was fine. I've changed outlets to see if not enough power was getting through, still happens. I did the windows power management high preformance thing, didn't work. My computer isn't overheating.

Any other ideas?
When diagnosing a problem like yours it is vitally important to slow down and perform your tests carefully, thoroughly, and completely.

Did you check the website for the game that causes your crashes to see if there is a forum and to see if others are having this issue with that game? From what you have said there is a strong possibility that it is the game itself that is causing the problem.

Have you tried reinstalling the game? (use a new download)

Also, when reinstalling the video drivers it is not enough to just update them. A clean installation is in order. This involves completely uninstalling all old nVidia drivers and features and installing the same or newer drivers afterward. Did you do it that way?

Clean installation:
  • First, go to the nVidia website and download the most current known good driver.
  • Next, delete or archive the driver folder containing the expanded driver files (i.e. C:\nVidia). If Windows finds the old driver files it may reinstall them.
  • Then go to Start > Control Panel > Programs > Uninstall a program. Uninstall all the video apps (i.e.: nVidia 3D, PhysX) first, then uninstall the driver (the Control Panel will go with the driver). You will be asked to restart > restart.
  • When the computer reboots to the desktop Windows will install it's own generic WDDM1.1 driver and you will be asked to restart again. You must do so in order to install the new Drivers > Restart.
  • Once back on the desktop you can now install the new drivers from your download.
My System SpecsSystem Spec

24 Jul 2012   #14

MS Windows 7 Ultimate SP1 64-bit


I'm a little more emphatic than most.

Read very carefully and carry out the advice, one step at a time and in order, given to you by TVeblen in post #13.

Report back the results from each and every step. We want to help you. Listen to the voices of experience and TVeblen has much experience in this area.
My System SpecsSystem Spec

 nvlddmkm.sys crash

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