Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD While Installing Office 2010, Reinstalled 7 Pro Earlier Today

21 Jul 2012   #1

Windows 7 Pro x64
BSOD While Installing Office 2010, Reinstalled 7 Pro Earlier Today

Manufacture Date: 12/29/2010
Operating System: Windows 7 Professional

System Type: 64-bit Operating System
Processor: 2x AMD Phenom II X2 B55 Processor
Memory: 4GB, Non-ECC, 1333MHz DDR3 (2x2GB)
BIOS: Version A05
Hard Disk: 250GB SATA 3.0BG/s and 8MB Data Burst Cache
Display Adapters: 256MB ATI Raedeon HD 3450
DVD/CD-ROM Drives: DVD+/-RW 16x
Network Adapters: Broadcom NetXtreme 57xx Gigabit Controller
Sound/Video/Game Controllers: Realtek High Definition Audio

I have been tooling around on this Dell OptiPlex 580 off and on for about 12 months. It has crashed about every two weeks since it has come out of the box. After much pleading from the owner, I reluctantly agreed to reinstall the OS today (I have always suspected third-party software issues, so I did not wholeheartedly believe this would solve the problem). After reinstalling the OS, I got started on applying updates (currently UTD from Windows Update), installing antivirus, and the like. The PC came with Office 2010 Professional installed, but since I could not find a disk for it, I downloaded a free trial. After entering the product key, the PC seemed to be chugging through the normal installation when, BAM! BSOD! I am not sure whether an actual problem with the installation process caused this, or if this is just more of the same old story, and we should expect these crashes to continue as always. Below I have listed the BugCheck info from the crash:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER.DOMAIN\Desktop\072112-47049-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\debug_symbols*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`0284f000 PsLoadedModuleList = 0xfffff800`02a93670
Debug session time: Sat Jul 21 22:20:14.188 2012 (UTC - 4:00)
System Uptime: 0 days 0:54:28.514
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff96000056df9, fffff8800764ee00, 0}
Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+19 )
Followup: MachineOwner

I have seen the old win32k.sys listed as a probable cause, but "( win32k!xxxInternalDoPaint+19 )" is a new one for me. I am going to go ahead and run Memtest86 and check the hard drive while I wait for a response, but I should mention that I've done these things before with this PC and I was never able to detect any errors. I am just hoping that someone might be able to determine the root cause of this while I catch a few hours of sleep while the diagnostics run.


My System SpecsSystem Spec
22 Jul 2012   #2

Windows 7 Pro x64

Ran Memtest overnight and did a HDD diagnostic this morning. No errors found. I am going to continue to work on this rebuild and see if I can't get to a solution for this crash. Pictures attached.
My System SpecsSystem Spec

 BSOD While Installing Office 2010, Reinstalled 7 Pro Earlier Today

Thread Tools

Similar help and support threads
Thread Forum
Unknown BSOD earlier today
Hello again all, I received an unexpected shutdown sometime earlier today but was away from my system when it occurred. I should note that I have multiple anti-virus and anti-malware programs, along with a cleaner program currently running on my system (HitmanPro, Malwarebytes, McAfee Livesafe,...
BSOD Help and Support
Does it make sense for me to buy Office 2010 today?
I've been considering upgrading my Office 2003 installations, since support has run out, and, well, the program is 11 years old. I primarily use Word, Excel, and Project. Occasionally PowerPoint. So it seems obvious that a Home & Student version would be fine for me, since MS Project does not...
Microsoft Office
Installing MS Office 2010 to replace Office 2007
I purcased MS OFiice 2010 Professional through the MS Home Use Program to replace MS Office 2007. I received the link and product key via e-mail; I've ordered the CD's but they won't arrive for another 2 weeks. Several posts indicated that I should uninstall the 2007 version, then install...
Microsoft Office
Buy Office 2007 Today, Get Office 2010 Free
Starting today (3/5/10), consumers who purchase and activate Office 2007 will be able to download Office 2010 at no additional cost when it becomes available in June 2010. All you need to be eligible for this program Office 2010 Technology Guarantee is the following: Purchase Office 2007,...
Microsoft Office
My rig got hit with the BSOD earlier today!!!
Hello everyone. Today was a strange day for my rig and me. I got up and turned it on and after loading everything seemed ok. Then wall the BSOD. I believe it was my memory which I ran a test on it came back positive without any errors. I do stability tests on my rig using LinX or Intel Burn. ...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:13.
Twitter Facebook Google+