BSOD randomly, error 0x0000003b, BAD_POOL_HEADER. PLEASE HELP!

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  1. okcomputer95
    Posts : 15
    Windows 7 x64
       New #1

    BSOD randomly, error 0x0000003b, BAD_POOL_HEADER. PLEASE HELP!


    Hello, a few days ago I posted a thread in which my computer kept randomly blue screening. Since no one replied I decided to try and figure it myself and I found I needed to update windows. I applied all the updates and it hadn't bluescreened until today. I have blue screened about 4 times today, 2 of them were SYSTEM_SERVICE_EXCPETION and when I was trying to post this I got 2 more BSOD that said BAD_POOL_HEADER and SYSTEM_SERVICE_EXCEPTION.

    Below are the files, please help.
      My Computer
    Quote Quote

  3. okcomputer95
    Posts : 15
    Windows 7 x64
    Thread Starter
       New #2

    there must be somebody here that can help me out...
      My Computer
    Quote Quote

  4. okcomputer95
    Posts : 15
    Windows 7 x64
    Thread Starter
       New #3

    No one ever helps me on this site...
      My Computer
    Quote Quote

  6. okcomputer95
    Posts : 15
    Windows 7 x64
    Thread Starter
       New #4

    bump
      My Computer
    Quote Quote

  7. HonorGamer
    Posts : 1,436
    Windows 8.1 Pro x64
       New #5

    Do not bump due to forum rules. And please be patient. We are all volunteers, and must of accidently over viewed your post.

    Analysis

    Code:
    --------------------------------------------
--------------------1-------------------
--------------------------------------------
anjcg3pn.SYS    http://www.runscanner.net/file/anjcg3pn.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------2-------------------
--------------------------------------------
azsjkg0l.SYS    http://www.runscanner.net/file/azsjkg0l.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
MpKsl4ff19f13.sys    http://www.runscanner.net/file/MpKsl4ff19f13.sys.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------3-------------------
--------------------------------------------
au40t7uv.SYS    http://www.runscanner.net/file/au40t7uv.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------4-------------------
--------------------------------------------
at0q6id0.SYS    http://www.runscanner.net/file/at0q6id0.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------5-------------------
--------------------------------------------
amqqntkk.SYS    http://www.runscanner.net/file/amqqntkk.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------6-------------------
--------------------------------------------
axgjuo27.SYS    http://www.runscanner.net/file/axgjuo27.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
    This shows that there are unknown drivers on your computer. Please do the following:

    Make sure you uninstall your current A/V!
    Do a full scan of your system using: Microsoft Security Essentials - Free Antivirus for Windows

    Afterwards: Malwarebytes : Free anti-malware download

    If nothing pops up for both of those,

    try: Windows Defender Offline
    Code:
    Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
    Daemon Tools are known to cause problems such as BSODs. Please uninstall.

    Code:
    Probably caused by : SYMEVENT64x86.SYS ( SYMEVENT64x86+10c45 )
    This is blaming Norton, please un-install for trouble shooting purposes.

    Afterwards please post back results.

    -Justin
      My Computer
    Quote Quote

  8. okcomputer95
    Posts : 15
    Windows 7 x64
    Thread Starter
       New #6

    Thank you. Sorry, I was just freaking out because I really don't have the money to get this fixed. I will do this and post back with results.
      My Computer
    Quote Quote

  10. HonorGamer
    Posts : 1,436
    Windows 8.1 Pro x64
       New #7

    Sounds good

    -Justin
      My Computer
    Quote Quote

  11. okcomputer95
    Posts : 15
    Windows 7 x64
    Thread Starter
       New #8

    Did a full scan on both of them (except Windows Defender Offline) This is what Malware Bytes found (Microsoft Security Essentials found nothing after scanning for 6 hours.) Is there anything else I should do?
      My Computer
    Quote Quote

  12. HonorGamer
    Posts : 1,436
    Windows 8.1 Pro x64
       New #9

    Run Windows Defender Offline . Did you install your Norton products?

    Then wait to see if there is another BSOD. If there is post up the new crash files.

    -Justin
      My Computer
    Quote Quote

  13. okcomputer95
    Posts : 15
    Windows 7 x64
    Thread Starter
       New #10

    I haven't reinstalled Norton Yet. Should I wait until after I run Windows Defender Offline?
      My Computer
    Quote Quote

 
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