BSOD-web browsing, downloading Adobe reader+Javascript update

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  1. funnytoast
    Posts : 28
    Windows 7 Professional 32bit
    Thread Starter
       New #21

    I am hitting myself in the head for removing the infections from the Windows Defender. The scan isolated and prevented the infections from running, but I removed them in addition without thinking. DANG

    SAFE MODE with networking is WORKING and I have updated definitions and now scanning, now BDOS within 3 minutes of the scan, which is a record and looks promising. Thank you again, Everlong, it seems to be working.

    No problem Layback bear. After the scan I will notify you of the results and anything that is found. Should I follow with CCleaner and REVO? I think those are my only options after the scan.

    As far as a clean install, as much as I don't want to think about it, I am looking for my product key and the ISO. I bought Win7Pro online 2 years ago and not sure how to do that reinstall without a disc. But lets not think about that now.

    On my usb shopping trip I was also looking at external hard drives too. I found two portables; a Toshiba and a WD, both 1TB and 2.0 and 3.0 capable. One has a shock mechanism and the other one looks prettier. I don't know if I should invest in one right now. If you had any advice or suggestions, I'm open.
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #22

    Lets hold off on that now. You can always buy later. Lets get rid of the infection or a least find out what it is so we have direction on the next move. Once the infection is gone we will have several choices that can be taken. Job 1 remove infection.
    Job 2 make a note of what the infection is and let us know.
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  4. funnytoast
    Posts : 28
    Windows 7 Professional 32bit
    Thread Starter
       New #23

    So...

    Windows Defender booted and ran.... clean
    Microsoft Security Essentials run.... clean
    Malwarebytes run.... clean

    So it APPEARS that my machine is clean and free of infection with the latest updates.

    I am ready to use CCleaner and find and download and use REVO.

    But I will wait for instruction.

    thanks
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  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #24

    GREAT!!
    Lets do this first. I want you to run sfc /scannow 3 times and boot after each. You will need to do this from the cmd prompt/admin. This is Windows 7 way of checking it's own files and repairing if needed. Let us know the results. Then if things are okay will will get to the rest. Sometimes when you get infected those infections play with these Windows Files.
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  7. funnytoast
    Posts : 28
    Windows 7 Professional 32bit
    Thread Starter
       New #25

    Ok, I found the command prompt and now running the first of sfc/ scannow in safe mode with network.

    Is there a special way to reboot? Should I properly shut down the computer? (I usually hold down the power button). When it restarts, do I go back to safe mode with network, safe mode plain? or let it go to regular mode?
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  8. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #26

    I would boot in normal/regular into Windows 7 and then run sfc /scannow.
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  10. funnytoast
    Posts : 28
    Windows 7 Professional 32bit
    Thread Starter
       New #27

    some interesting things

    first scan in safe mode found no threats
    rebooted to regular, would not scan. Could not finish due to BSOD
    running second and third scan in safe mode. just finished and no integrity violations were not found.

    and these were not consecutive, some stuff and tweaking between modes occurred.

    but still getting BSOD in regular mode.
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  11. Everlong
    Posts : 3,322
    Windows 8.1 Pro x64
       New #28

    Well to go any further and hopefully isolate the problem we ideally need to try and solve the problem of your missing minidumps.
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  12. funnytoast
    Posts : 28
    Windows 7 Professional 32bit
    Thread Starter
       New #29

    Would you recommend BluescreenView Blue screen of death (STOP error) information in dump files. ?

    I'm going to look into the event logs to see if any dumps were created also.

    Thanks
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  13. Dave76
    Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       New #30

    Blue Screen View may be helpful for you to look at but, we prefer Windows Debugger as it gives us more detailed information, so no need to upload any Blue Screen View files here.

    If you aren't getting any .dmp files saved, check this Seven Forums Tutorial:
    Dump Files - Configure Windows to Create on BSOD

    Use Option One
    Skip #5 and go to #6
    In step #6 be sure to UN-check the 'Automatically restart' box, as this can prevent the crash dumps from being written.
    Go to step 9.
    Be sure to 'Restart after you save and close anything that you have open.'

    Let us know if you have any questions.
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