BSOD system crashes unexpectedly during normal use

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  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    BSOD system crashes unexpectedly during normal use


    Hey guys!

    I hope you can help me. I'm using a 2007 Toshiba Tecra M5 Laptop. I've run the SF Diag Tool, so here are the details.

    My laptop has thus far crashed 5 times today in a time span of 3 hours, what can I do to make this stop? Any ideas why this happens?

    If you need any more details please ask.

    Thank you in advance!
      My Computer


  2. Posts : 1,436
    Windows 8.1 Pro x64
       #2

    Hello Sage88, Welcome to SF!

    Analysis

    Code:
    --------------------------------------------
    --------------------1-------------------
    --------------------------------------------
    aczbdunt.SYS    http://www.runscanner.net/file/aczbdunt.SYS.html
    --------------------------------------------
    ---------------------END--------------------
    --------------------------------------------
    --------------------------------------------
    --------------------2-------------------
    --------------------------------------------
    axhsj3qa.SYS    http://www.runscanner.net/file/axhsj3qa.SYS.html
    --------------------------------------------
    ---------------------END--------------------
    --------------------------------------------
    --------------------------------------------
    --------------------3-------------------
    --------------------------------------------
    at3hs49a.SYS    http://www.runscanner.net/file/at3hs49a.SYS.html
    --------------------------------------------
    ---------------------END--------------------
    --------------------------------------------
    --------------------------------------------
    --------------------4-------------------
    --------------------------------------------
    amia08yy.SYS    http://www.runscanner.net/file/amia08yy.SYS.html
    --------------------------------------------
    ---------------------END--------------------
    --------------------------------------------
    This shows that there are unknown system files on your computer. Please do the following:

    Do a full scan of your system using: Microsoft Security Essentials - Free Antivirus for Windows

    Afterwards: Malwarebytes : Free anti-malware download

    If nothing pops up for both of those,

    try: Windows Defender Offline
    -------------------------------------

    Code:
    tosrfec.sys Mon Oct 23 02:33:06 2006 (453C7032) - http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#
    stwrt64.sys Fri Feb 15 16:37:25 2008 (47B61425) - Link not found
    tosporte.sys Mon Mar 24 23:54:24 2008 (47E88580) - Associated with tosrfec.sys
    tosrfbd.sys Mon Oct 6 03:56:56 2008 (48E9D2D8) - Associated with tosrfec.sys
    agrsm64.sys Mon Nov 10 09:01:35 2008 (49184CCF) - http://www.lsi.com/support/Pages/download-search.aspx
    Drivers before 2009 are known to cause problems. Please update with the links i provided you.

    Code:
    sptd.sys Sun Oct 11 15:55:14 2009 (4AD24632)
    This driver is related to Daemon Tools. Which is known to cause problems. Please uninstall.

    After following the steps, please post back results.

    -Justin
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thank you Justin, I will do this immediately and come back afterwards!!!

    Edit: I was looking for Daemon Tools to uninstall them, but they're no more to be found? Also I remember uninstalling it some time ago. Weird?

    Edit nr.2: I have NOD32 installed, do I really need Microsoft Security Essentials? Are these 2 compatible?
      My Computer


  4. Posts : 1,436
    Windows 8.1 Pro x64
       #4

    Sounds good.

    -Justin
      My Computer


  5. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Yeah well Microsoft Security Essentials doesn't work cause my windows is not genuine

    Also please regard my 2 edits to my previous post. Thank you!!
      My Computer


  6. Posts : 1,436
    Windows 8.1 Pro x64
       #6

    That is weird because the driver is still on your computer.

    Please follow this tutorial: Windows Genuine and Activation Issue Posting Instructions

    Post back.

    -Justin
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {82404AE9-5B20-4283-A3C7-9B23B8CBE74B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Patricia\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82404AE9-5B20-4283-A3C7-9B23B8CBE74B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1573159727-90947696-2989001761</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M5</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061226000000.000000+000</Date></BIOS><HWID>D4863807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65893</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:31:2011 20:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAEAAQABAAAAAwABAAEA6GHySYW7c5XqTk6y4MfSyY3v+DzF5WguohQqhQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			TOSHIB		A003B   
      FACP			TOSHIB		A003B   
      HPET			TOSHIB		A003B   
      BOOT			TOSHIB		A003B   
      MCFG			TOSHIB		A003B   
      SSDT			TOSHIB		A003B   
      TCPA			TOSHIB		A003B   
      SLIC			HPQOEM		SLIC-MPC
      SSDT			TOSHIB		A003B   
      SSDT			TOSHIB		A003B
      My Computer


  8. Posts : 1,436
    Windows 8.1 Pro x64
       #8

    Cached Online Validation Code: 0xc004c4a2
    This shows the the key is blocked from activation and validation.

    Code:
    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
    This shows the possibiliy of using RemoveWAT to force activation status.

    Code:
    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
    Did you run System File Scanner? If so, this means that the RemoveWAT hack was broken down.

    Right now we cannot do anything continue if your windows version is not genuine due to forum rules.

    For now use Download WAT Fix.zip. Then post back with a new MGADiag report, and we will go from there.
      My Computer


  9. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #9

    Well then it seems like you cannot help me further due to forum rules. Thank you anyway. The daemon tools thing still bothers me though...
      My Computer


  10. Posts : 1,436
    Windows 8.1 Pro x64
       #10

    Try using FixWAT like i said, and then we can go from there.

    Yes, it bothers me too. I am looking it up.

    -Justin
      My Computer


 
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