Blue Screen of Death When i play games, bug check code 0x0000009f


  1. Ajsguns
    Posts : 7
    Windows 7 64bit
       New #1

    Blue Screen of Death When i play games, bug check code 0x0000009f


    Hey guys,
    Ive had this laptop maybe 1 month it has a 1 year warrany, my issue is it seems to be blue screening non stop, generally when i open games, i was on D3/WOW when it happens the screen goes blue and says windows has experienced an unexpected error blabla.
    It did stop doing it for about 2 weeks however its doing it again today however now its got a different error saying DRIVERPOWR_STATE_FAILURE when i get the BSOD. i can also hear a fan in the computer maybe the gfx card?

    THe bug check code was 0x00000116 the first 3 times howevr now its 0x0000009f

    here is the BSOD from BlueScreenView:

    ================================================
    Dump File : 072612-19125-01.dmp
    Crash Time : 26/07/2012 3:29:32 PM
    Bug Check String : DRIVER_POWER_STATE_FAILURE
    Bug Check Code : 0x0000009f
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`071bba10
    Parameter 3 : fffff800`00ba2748
    Parameter 4 : fffffa80`07d08010
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoftฎ Windowsฎ Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\072612-19125-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 635,712
    ==================================================

    ==================================================
    Dump File : 070812-23899-01.dmp
    Crash Time : 8/07/2012 5:15:28 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`0482f010
    Parameter 2 : fffff880`102e3ae4
    Parameter 3 : ffffffff`c000009a
    Parameter 4 : 00000000`00000004
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\070812-23899-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 070812-20529-01.dmp
    Crash Time : 8/07/2012 3:32:01 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`04b604e0
    Parameter 2 : fffff880`1009cae4
    Parameter 3 : ffffffff`c000009a
    Parameter 4 : 00000000`00000004
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\070812-20529-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 070812-29421-01.dmp
    Crash Time : 8/07/2012 3:14:30 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`073cc010
    Parameter 2 : fffff880`10098ae4
    Parameter 3 : ffffffff`c000009a
    Parameter 4 : 00000000`00000004
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\070812-29421-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 070812-30591-01.dmp
    Crash Time : 8/07/2012 3:05:45 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`07db04e0
    Parameter 2 : fffff880`1005cae4
    Parameter 3 : ffffffff`c000009a
    Parameter 4 : 00000000`00000004
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\070812-30591-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================
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  3. Ajsguns
    Posts : 7
    Windows 7 64bit
    Thread Starter
       New #2

    Here is the attachmet
      My Computer
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  4. Ajsguns
    Posts : 7
    Windows 7 64bit
    Thread Starter
       New #3

    anyone have any idea?
      My Computer
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  6. Ajsguns
    Posts : 7
    Windows 7 64bit
    Thread Starter
       New #4

    bump
      My Computer
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  7. Ajsguns
    Posts : 7
    Windows 7 64bit
    Thread Starter
       New #5

    none knows?
      My Computer
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  8. Ajsguns
    Posts : 7
    Windows 7 64bit
    Thread Starter
       New #6

    bump kinda scared now.
      My Computer
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  10. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #7

    Hello, and sorry for the delay.

    It does look as if this is either a physical graphics card problem, or a driver issue. Start with the easy solution, updating your graphics drivers: Drivers - Download NVIDIA Drivers

    Code:
    nvlddmkm.sys     Sun Oct 16 20:49:51 2011 (4E9B7BAF)
    If that doesn't help, contact Customer Support and return the computer.

    ...Summary of the dumps:
    Code:
    
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 01:28:27.064 2012 (UTC - 4:00)
System Uptime: 0 days 19:21:40.094
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for pci.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  Wow.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:04:14.801 2012 (UTC - 4:00)
System Uptime: 1 days 1:00:02.348
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:13:04.047 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:12.468
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 03:14:21.732 2012 (UTC - 4:00)
System Uptime: 0 days 1:42:45.152
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:31:05.035 2012 (UTC - 4:00)
System Uptime: 0 days 0:17:23.456
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
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  11. Ajsguns
    Posts : 7
    Windows 7 64bit
    Thread Starter
       New #8

    Jonathan_King said:
    Hello, and sorry for the delay.

    It does look as if this is either a physical graphics card problem, or a driver issue. Start with the easy solution, updating your graphics drivers: Drivers - Download NVIDIA Drivers

    Code:
    nvlddmkm.sys     Sun Oct 16 20:49:51 2011 (4E9B7BAF)
    If that doesn't help, contact Customer Support and return the computer.

    ...Summary of the dumps:
    Code:
    
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 01:28:27.064 2012 (UTC - 4:00)
System Uptime: 0 days 19:21:40.094
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for pci.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  Wow.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:04:14.801 2012 (UTC - 4:00)
System Uptime: 1 days 1:00:02.348
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:13:04.047 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:12.468
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 03:14:21.732 2012 (UTC - 4:00)
System Uptime: 0 days 1:42:45.152
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:31:05.035 2012 (UTC - 4:00)
System Uptime: 0 days 0:17:23.456
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Hi, no problem thanks for getting back to me
    i went to update the driver and it just says:

    Product Current
    Installed Driver Latest Driver
    Update GeForce 610M -- Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.

    So does this mean i return it to the shop i purchased it from (it has a 12 month warranty and its only 2 months old) or do i contact ASUS directly?
    What exactly would i say?
    Thanks
      My Computer
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  12. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #9

    You could start by taking it back to the shop. If they have any kind of warranty on it, they'll probably handle it faster and then you don't have to deal with shipping. Chances are, they'll just ship it back to Asus for you if you give it to them. It's worth a shot.

    Tell them the graphics card appears to be defective.
      My Computer
    Quote Quote

 

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