Seeming random crashes

Where did you buy it? I'm only asking because you have an HP Windows 7 OEM copy installed, and that's only available directly from HP.

ferretguy said:

I got it from one of those shady websites could not find a reliable download for premium

That's your problem, then. Sorry, but you'll need to purchase a legit copy, because that key is probably blacklisted.

ferretguy said:

Well i still have the home premium key on the underside of my computer would that work?

Yes, that will work. You can download a legit copy of Windows 7 from here:

Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links) « My Digital Life

Download the version that corresponds to the key on your laptop, then use that key to activate Windows.

A hacked version of Windows could cause a lot of problems, but I have no idea if the two are related. However, you need to fix the underlying problem first - reinstall Windows and use the key that came with the computer.

You have Ultimate installed - you can't "upgrade" to Home Premium. You need to do a clean install.