BSOD Playing games and sometimes totally random dxgmms1.sys + ntoskrnl

Thiri · 30 Jul 2012

About a half a year ago I've bought a totally new PC configuration. It went clearly but in the last one and a half month i started to get BSOD. The problem is coming mostly during playing games but sometimes on a clear desktop the PC reset with a BSOD. I tried to solve it by searching the error code on the internet but so far no result. I tried to reinstall windwos with full updates, only the important driver updates, with new and old drivers. I tried to reproducate the mistake. But after a pure install the bsod happens. Mostly dxgmms1.sys and ntoskrnl.exe, but it is in the attachment. The PC comes with a guarantee/warrant decal so i can't make hardware modifications but i had to make sure it is not a software problem because they don't take it back...
I've alredy done memtest without any problems.
I really appreceate any help. Thank you for replying.

FredeGail · 30 Jul 2012

Hello Thiri and welcome to Sevenforums.

BSOD Analyse

I suspect both your Direct-X and Graphics Driver to be a causer. First of, do the below tutorial in order for a clean reinstallation of the Graphics Driver.

1) Nvidia tutorial

i) Make your way to Nvidia Drivers - Download NVIDIA Drivers and download the latest driver for your card, save it to your desktop for instance.
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your

v) Select all the Nvidia components and analyse them
vi) Clean them, head into Windows without internet and install the driver you downloaded previously.

2) ATI tutorial

i) Make your way to ATI Drivers - Downloads and download the latest driver for your card, save it to your desktop for instance
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your

v) Select all the ATI components and analyse them
vi) Clean them, head into Windows without internet and install the driver you've downloaded previously.

Direct-X

There's also some pointers to your Direct-X files. Option one is that it could be the Direct-X files. Option two is that it could be a part of the Windows system files, as Direct-X is a part of that. To be one the safe side, update your Direct-X files.

Download: DirectX End-User Runtime - Microsoft Download Center - Download Details

SFC /scannow

We usually ask people to do this command to check if Windows is corrupted. It's the most common one used to check if the Windows files are corrupted. If it'll find errors, it'll restore them.

Tip

If you're having a custom customization layer on your Aero, it's likely to get restored to default.

Press Start | search 'cmd' | Right-click it
| open as Admin | type SFC /SCANNOW

SFC /SCANNOW Command - System File Checker

Best Regards,
Frederik.

Thiri · 30 Jul 2012

So far i've did the steps, but there were no errors, i've running the latest DirectX and reinstalled the graphic drivers. After these i tried to stress my PC with some game but in 15 minutes i've got an other BSOD. I uploaded the minidump with this post.

FredeGail · 30 Jul 2012

Alrighty,

Looking at your bugcheck it's likely that a memory corruption event was triggered. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors.

Warning

Note that the below instructions may break your WARRANTY rules. If you're unsure check manuals, separated warranty papers, stickers on computer for secure permission.

To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.

Memtest86+ - Advanced Memory Diagnostic Tool

Best Regards,
Frederik.

Thiri · 31 Jul 2012

Hy again.

I'm here because i couldn't do the steps mentioned before, but i can bring it back to the service where they check it (i hope so) but in the meantime this machine started producing other BSODs such as netio.sys and tcpip.sys.

I'll bring it to the service next week (i will be on vacation anyway) until then i would like to investigate theese new problems source if it is possible. Here are the minidumps:

FredeGail · 31 Jul 2012

Hello again Thiri, thank you for keeping us updated.

Just to be clear on your reply; you could not complete the memory test because it'd break the warranty, yes? It's quite normal if that's true. If you somehow could get them tested as you mentioned, it'd be a good idea. For now I won't let you do any troubleshooting at all until we'll know some results.

If the memory is working just fine, we'll enable Driver Verifier. I'll provide further information on what-to-do after knowing the situation.

Current BCCode

Code:

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa8c07385feb, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800030b2e85, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

Best Regards,
Frederik.