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Windows 7: BSOD, need help to analyse dmp file

30 Jul 2012   #1

Windows 7 64-bit Operating System
BSOD, need help to analyse dmp file

Hi experts here, sorry but i am really not tech-savvy at all, but please help to determine the problem of my crash from the attachment, thanks in advance..

i got this BSOD while playing dota 2. and forgive me but please put it in the most layman term's possible..

My System SpecsSystem Spec
30 Jul 2012   #2

Windows 8.1 Pro x64

Please follow the so we can get all of the crash files and analyze it better.

My System SpecsSystem Spec
30 Jul 2012   #3

Windows 7 64-bit Operating System

Hi Justin, Thanks for your reply..i have done the necessary and attached the file
My System SpecsSystem Spec

30 Jul 2012   #4

Windows 7 Ultimate x64 SP1

Please fill out your system specs. Click the link in my signature to do it.
My System SpecsSystem Spec
30 Jul 2012   #5

Windows 7 Ultimate x64 SP1

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: fffffa80058d67c8, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:


DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000009d





LAST_CONTROL_TRANSFER:  from fffff8000308737c to fffff80003092640

fffff880`03308818 fffff800`0308737c : 00000000`0000007a 00000000`00000020 ffffffff`c000009d fffffa80`058d67c8 : nt!KeBugCheckEx
fffff880`03308820 fffff800`0307c297 : fffffa80`058d6760 00000000`c000009d 00000000`00000000 fffffa80`058d67f8 : nt! ?? ::FNODOBFM::`string'+0x51140
fffff880`033088e0 fffff800`03085cf7 : fffffa80`039f2040 fffffa80`039f2090 00000000`10000004 fffff880`01614fe7 : nt!IopCompletePageWrite+0x57
fffff880`03308910 fffff800`03097b9d : fffffa80`039f2040 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`03308990 fffff800`03096eaa : fffff880`03308b00 00000000`00000000 fffffa80`00000000 fffffa80`07064470 : nt!KiCommitThreadWait+0x3dd
fffff880`03308a20 fffff800`030222ff : fffffa80`00000002 fffff880`03308d20 fffffa80`00000001 00000000`00000013 : nt!KeWaitForMultipleObjects+0x272
fffff880`03308ce0 fffff800`0332fcce : fffffa80`039f2040 00000000`00000000 00000000`00000080 00000000`00000001 : nt!MiModifiedPageWriter+0xcf
fffff880`03308d40 fffff800`03083fe6 : fffff880`02f63180 fffffa80`039f2040 fffff880`02f6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03308d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


nt! ?? ::FNODOBFM::`string'+51140
fffff800`0308737c cc              int     3


SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+51140

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+51140

BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+51140

Followup: MachineOwner
It appears you may have a hard drive issue. Have you checked your disk for errors? If not, open up a command prompt (hit the Win key and type cmd) and type the following:

chkdsk /r

That will scan your drive for errors and attempt to fix them.
My System SpecsSystem Spec
30 Jul 2012   #6

Windows 7 64-bit Operating System

Hi,.i have updated my pc specs.

When i type chkdsk it says

Access Denied as you do not have sufficient privelleges. You have to invoke this utility running in elevated mode
My System SpecsSystem Spec
30 Jul 2012   #7

Windows 7 Ultimate x64 SP1

Ok, hit the Win key and type cmd, then in the list that appears above it, right click on the command prompt app and select run as administrator. Then do the chkdsk command.
My System SpecsSystem Spec
30 Jul 2012   #8

Windows 7 64-bit Operating System

ok, i've done that and attached are the screenshots i get when i run
chkdsk and chksdk /r

for the second one, ive selected yes and when i restart the pc the checkdisk ran and it says "The volume is fine". that's all..
My System SpecsSystem Spec
30 Jul 2012   #9

MS Windows 7 Ultimate SP1 64-bit


Let's look at the results. Here is directions for you:

# **********************INSTRUCTIONS**************************
# ************************************************************
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
# WIN key = key with Microsoft log on top
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
# --The script output and purpose is given at the very front of the script
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
# ************************************************************

# ************************************************************
# Places CHKDSKLOGS.txt on your DESKTOP
# Results of running chkdsk (check disk) are in ChkDskLogs.txt
# ************************************************************

$obj = new-object -typename psobject
get-winevent -filterhashtable @{logname='application';id=1001,26212,26214} -verbose:$false -ea:silentlycontinue |
where {($_.providername -ne 'Microsoft-Windows-LoadPerf') -and ($_.providername -ne 'Windows Error Reporting')} |
sort-object -property timecreated -desc 
If ($events -eq $Null) {$events "No check disk logs exist." } ELSE {
$obj $events SELECT timecreatedidmessage }

$obj ft -auto -wrap $env:userprofile\desktop\CHKDSKLOGS.TXT


# ************************************************************ 
Attach the chkdsklogs.txt file that appears on your desktop to your next post.
My System SpecsSystem Spec
30 Jul 2012   #10

Windows 7 64-bit Operating System

wow, u guys are good lol..
pls refer attached.
My System SpecsSystem Spec

 BSOD, need help to analyse dmp file

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