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Windows 7: BSOD Messing aroung on my Pavilion dv7-3165 then bsod with 0x00000001

30 Jul 2012   #1

Windows Home Premium 64-bit windows 7
Messing around on my Pavilion dv7-3165 then bsod with 0x00000001

I was just playing around with my laptop and I received the dreaded BSoD. The error I was given was APC_INDEX_MISMATCH with the hexadecimal code 0x00000001. I have had this had to my laptop multiple times and I am asking if someone could please help. I also had to add the "Seven Forums" zip file made by using SF Diagnostic Tool.

My System SpecsSystem Spec
30 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

We dont have the files that you said you added.
My System SpecsSystem Spec
30 Jul 2012   #3

Windows Home Premium 64-bit windows 7

Okay, sorry bout that, I think I have the zip file uploaded now. If not could someone please tell me exactly how?
My System SpecsSystem Spec

30 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Good job
This is what I found, your reports indicate a driver tdx.sys and others just indicate that it is a driver problemm
Make an SFC scan to try to fix TDX. It is a microsoft driver and cannot be fixed any other way.
If the SFC does not work (run it 3 times) try a driver Verifier to find out which driver is the cause.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec

 BSOD Messing aroung on my Pavilion dv7-3165 then bsod with 0x00000001

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