Windows 7 BSOD

cidiyo said:

My Asus Laptop keeps crushing in the middle of running pretty much any application, please help. My SF Diagnostic Tool zip file is attached.


Thanks.

Hi there!

Mate it's just a shortcut not the actual file. Please re-run it and post us the files. :)

cidiyo said:

Capt.,

Thanks for trying to help me and sorry I attached the wrong file; I hope this is the right one.

Hello there!

Seems like the crashes is caused by acedrv09.sys i.e. Filter Driver ProtectDisc. I would recommend to remove ProtectDisc software from your system and reboot the system once.


BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080512-23290-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Aug  6 09:40:59.762 2012 (GMT+5)
System Uptime: 10 days 0:47:39.995
BugCheck 50, {fffff8a0054fb000, 0, fffff880042c4c02, 0}
*** WARNING: Unable to verify timestamp for acedrv09.sys
*** ERROR: Module load completed but symbols could not be loaded for acedrv09.sys
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : acedrv09.sys ( acedrv09+4c02 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  WINWORD.EXE
FAILURE_BUCKET_ID:  X64_0x50_acedrv09+4c02
Bugcheck code 00000050
Arguments fffff8a0`054fb000 00000000`00000000 fffff880`042c4c02 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\072412-30825-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul 25 04:49:12.320 2012 (GMT+5)
System Uptime: 3 days 6:04:45.538
BugCheck 50, {fffff8a012dba000, 0, fffff88002ecfc02, 0}
*** WARNING: Unable to verify timestamp for acedrv09.sys
*** ERROR: Module load completed but symbols could not be loaded for acedrv09.sys
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : acedrv09.sys ( acedrv09+4c02 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x50_acedrv09+4c02
Bugcheck code 00000050
Arguments fffff8a0`12dba000 00000000`00000000 fffff880`02ecfc02 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``