BSOD frequently, without any sort of pattern

tervin · 02 Aug 2012

Our new computer at home is getting frequent BSODs. It has been happening during games, while watching videos, just after rebooting... well you name it.

Earlier today we got a "Interactive logon process initialization has failed" problem. This happened after turning off Verifier.

Using the recovery disk we were able to do a system restore, but were then back at the BSOD problem, which happened twice in succession at reboot. After starting it in safe Mode we were able to get this Diagnose Tool working.

Edit: Just now the Antivirus program found two Trojans: Trojan.Zefarch and w32.Rixobot

Not sure if they caused the problem. If the BSODs reoccur, I will post again.

HonorGamer · 02 Aug 2012

Hello,

Code:

Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
Security Processor Loader Driver	ROOT\LEGACY_SPLDR\0000	This device is not present, is not working properly, or does not have all its drivers installed.

Norton has been known recently to be the cause of BSODs. The second line shows that the security driver is not installed correctly. For troubleshooting purposes please completely uninstall norton, and install Microsoft Security Essentials - Free Antivirus for Windows .

Code:

MEMORY_MANAGEMENT (1a)

2 of the 3 dump files are showing memory management problems. So to be on the safe side run a RAM - Test with Memtest86+

Code:

Alpham264.sys Tue Mar 20 04:51:03 2007 (45FFAE87)
Alpham164.sys Mon Jul 23 02:57:03 2007 (46A45F4F)

Drivers before 2009 are know to cause problems such as BSODs. Please update:

SteelSeries - Downloads

After done please post back results.

-Justin