PC randomly blue screens during web browsing


  1. Posts : 4
    Windows 7 professional 64
       #1

    dxgkrnl.sys error causing Blue screen?


    Hi,

    I had built a new computer about 2 months ago and recently I have been getting blue screens while browsing the web. This is seems to occur randomly but at least 1 to 3 times a week and since this is a new computer it has me concerned and all of the parts should still be under warranty. The last time it had occurred I was playing Mass Effect 3 and tabbed out and opened up Youtube. As soon as I tried to view a video I was hit with a blue screen. I have uploaded all of the required information into this thread.

    So Far I have ran prime95 and after about two hours it encounters an errors and stops the test on most of the CPU's but not all. Also I have ran the Windows 7 Memtest. I did the extended test and it had performed 5 times with out an issue.

    Thanks to anyone who can help me trouble shoot this issue.
    Last edited by JasonKo; 11 Aug 2012 at 17:55.
      My Computer


  2. Posts : 4
    Windows 7 professional 64
    Thread Starter
       #2

    After doing some additional research on this websites about how to read the .dmp files. I see that the dump files I uploaded from June were caused by an Intel driver issue which I believe has been resolved. The files that are my main concern would be the ones that started occurring 07/20/2012. The debugger is pointing me towards: Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+356c3 )

    However the driver list is rather vague and I still don't know how to fix it.
    The below is from the driver reference table (Driver Reference Table)

    ntkrnlmp.exe
    see ntoskrnl.exe
    Windows Update

    ntoskrnl.exe
    NT Kernel & System - Different versions/date stamps according to OS and system specifications
    Windows Update
      My Computer


  3. Posts : 4
    Windows 7 professional 64
    Thread Starter
       #3

    Still trying to figure out what is causing these crashes. I have uploaded two new Dump files along with all of the other usual diagnostic files.

    Dump files are pointing at ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+355e4 )
    as the probable cause.

    Anyone have any additional insight?
      My Computer


  4. Posts : 4
    Windows 7 professional 64
    Thread Starter
       #4

    Just got a new error today in my dump file. These blue screens are occurring more and more often. I am usually playing dragon age origins 2 or playing facebook games when they occur.Anyone have any suggestions on what to do?
      My Computer


  5. Posts : 1
    windows 7 home 64 bit
       #5

    BSOD while browsing Chrome and IE


    I am also having this problem while browsing using IE and chrome. system cache error, memory cache error, I did memory test and HD test and hardware is fine. As anyone find the fix for this? I realised this error occurs more frequently on chrome or when viewing multiple videos(porn hehehe^^), It never happened before, only in the last month, and I have 16 GB RAM, and using this PC since november 2011
      My Computer


 

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