BSOD watching YouTube video

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  1. Posts : 14
    Windows 7 Home Premium 64bit SP1
       #1

    BSOD watching YouTube video


    Hi

    Today I got a BSOD randomly (as far as I could tell). I've had my comp for almost exactly a year, and this is the first I've gotten. Part of why I'm concerned is because the warranty is about to expire. Below is the window that popped up after restart, and attached is of course the file resulting from the SevenForums diagnostic as per the BSOD Posting Instructions.

    Thanks!



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000FF8
    BCP2: 0000000000000007
    BCP3: 0000000000000000
    BCP4: FFFFF88004B17E08
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\080712-39655-01.dmp
    C:\Users\Scott\AppData\Local\Temp\WER-73585-0.sysdata.xml
      My Computer


  2. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #2

    Fill out your system specs. Click the link in my signature to do it.
      My Computer


  3. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #3

    The system crashed while the WebcamDell2 process was running. Have you done anything to your computer recently? Have you done a complete virus/malware scan recently?
      My Computer


  4. Posts : 14
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #4

    Ok, I filled out my system specs and I ran a scan, but AVG didn't find anything.

    I haven't done anything unusual to my computer recently. About the most risky thing I've done lately is download a .pdf off of 4shared, which was indeed a pdf, and was the size you'd expect.

    Thanks for your help.



    Also, for what it's worth, I filled out my specs using the window you get from right clicking on Computer and going to properties for what that tells, and from googling my model number and finding one with the same specs that I knew already. Everything looked like what I remembered, but admittedly, there's a chance it isn't the most reliable of methods. If it helps for faster or more complete reference, this is the site I used for reference.
    Last edited by Scott2145; 07 Aug 2012 at 23:30. Reason: Accidentally hit post before I was finished.
      My Computer


  5. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #5

    Hi Scott2145, welcome to 7F! :)

    Please use these utilities to reveal what your system specs are.

    In no particular order:

    SIW | System Information for Windows by Gabriel Topala

    Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more.

    Speccy - System Information - Free Download

    Most members prefer speccy, but the choice is up to you. You will be surprised at what these utilities will tell you about your machine.

    In the meantime I'll take a look at your reports.
      My Computer


  6. Posts : 14
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #6

    Excellent. Thank you Anak. I ran Speccy and updated my system specs. Pretty cool. Just let me know if any other information could be helpful.

    Again, thanks!
      My Computer


  7. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #7

    Your welcome, much better on the Specs!

    kegobeer was right about the WebcamDell2.ex


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 18, {fffffa8004f28080, fffffa800939b930, 1, 1}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+338fa )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    REFERENCE_BY_POINTER (18)
    Arguments:
    Arg1: fffffa8004f28080, Object type of the object whose reference count is being lowered
    Arg2: fffffa800939b930, Object whose reference count is being lowered
    Arg3: 0000000000000001, Reserved
    Arg4: 0000000000000001, Reserved
        The reference count of an object is illegal for the current state of the object.
        Each time a driver uses a pointer to an object the driver calls a kernel routine
        to increment the reference count of the object. When the driver is done with the
        pointer the driver calls another kernel routine to decrement the reference count.
        Drivers must match calls to the increment and decrement routines. This bugcheck
        can occur because an object's reference count goes to zero while there are still
        open handles to the object, in which case the fourth parameter indicates the number
        of opened handles. It may also occur when the object’s reference count drops below zero
        whether or not there are open handles to the object, and in that case the fourth parameter
        contains the actual value of the pointer references count.
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x18
    
    PROCESS_NAME:  WebcamDell2.ex
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002e64305 to fffff80002ec44c0
    
    STACK_TEXT:  
    fffff880`0af1c3e8 fffff800`02e64305 : 00000000`00000018 fffffa80`04f28080 fffffa80`0939b930 00000000`00000001 : nt!KeBugCheckEx
    fffff880`0af1c3f0 fffff800`031bec99 : fffff880`0af1cc60 fffff880`0af1c6f0 00000000`00000002 fffff880`00000006 : nt! ?? ::FNODOBFM::`string'+0x338fa
    fffff880`0af1c450 fffff800`031e65dd : fffffa80`0552bb01 fffffa80`0552bfb0 fffffa80`00000001 fffffa80`07e70100 : nt!ObpWaitForMultipleObjects+0x2d3
    fffff880`0af1c920 fffff800`02ec3713 : 00000000`003ffd20 00000000`74cf2450 00000000`003ff170 fffff880`0af1cbe0 : nt!NtWaitForMultipleObjects32+0xec
    fffff880`0af1cb70 00000000`74cf2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`003ff0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74cf2dd9
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+338fa
    fffff800`02e64305 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+338fa
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa2
    
    FAILURE_BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+338fa
    
    BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+338fa
    
    Followup: MachineOwner
    ---------
    Did you have the webcam running when you were watching Youtube (YT)?
      My Computer


  8. Posts : 14
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #8

    Nope, I haven't run my webcam in months.
      My Computer


  9. Posts : 178
    Windows 8 Pro 64-Bit
       #9

    Have you been trying to upload to YouTube? YouTube searches webcams in the process and gives you the option to record with them. If you have clicked on "Yes" instead of "No", maybe just accidentally, it will start your webcam.
    Another option is that your webcam is always running, as a background process or something similar.
      My Computer


  10. Posts : 14
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #10

    I haven't tried to upload to YouTube, but I think it may be the case that my webcam is always running.

    I went to the program Dell gives me for the webcam and don't really see a menu where I could change that. Could I do so another way?

    Also, do I need to worry that my computer could be unstable when I'm using my webcam actively in the future?
      My Computer


 
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