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Windows 7: BSOD after boot. . .no BSOD in safe mode

10 Aug 2012   #1

Windows 7 Home Premium 64 bit
BSOD after boot. . .no BSOD in safe mode

getting BSOD after boot and desktop comes up. . .i can get in safe mode without BSOD coming up. . .

Attached SF Diagnost. from my Dell Laptop.


My System SpecsSystem Spec
10 Aug 2012   #2

Windows 8.1 Pro x64


Probably caused by : SRTSPL64.SYS 
This driver belongs to Symantec/Norton. These programs are starting to become known to be the cause of some BSODs. I suggest uninstall Norton/Symantex, and install .

Afterwards, please post back results.

My System SpecsSystem Spec
10 Aug 2012   #3


Hi Orcahawk, welcome to the Seven Forums.

The culprit seems to be SRTSPL64.SYS which is one of the system files for Symantec Endpoint Protection. You could try to uninstall it in Safe Mode and try to boot normally to see if it helps.

If you have difficulties in uninstalling it, here are the manual removal instructions. They are for XP but the procedure is the same in 7.


EDIT: Too late!
My System SpecsSystem Spec

10 Aug 2012   #4

Windows 7 Home Premium 64 bit

Get error
Window installer service could nit be accessed. This can occur if the windows installer is not correctly installed
My System SpecsSystem Spec

 BSOD after boot. . .no BSOD in safe mode

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