BSOD after boot. . .no BSOD in safe mode


  1. orcahawk
    Posts : 2
    Windows 7 Home Premium 64 bit
       New #1

    BSOD after boot. . .no BSOD in safe mode


    getting BSOD after boot and desktop comes up. . .i can get in safe mode without BSOD coming up. . .

    Attached SF Diagnost. from my Dell Laptop.

    Thanks
      My Computer
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  3. HonorGamer
    Posts : 1,436
    Windows 8.1 Pro x64
       New #2

    Hello,

    Code:
    Probably caused by : SRTSPL64.SYS
    This driver belongs to Symantec/Norton. These programs are starting to become known to be the cause of some BSODs. I suggest uninstall Norton/Symantex, and install http://windows.microsoft.com/en-US/w...rity-essential .

    Afterwards, please post back results.

    -Justin
      My Computer
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  4. Kari
    Posts : 17,545
    Windows 10 Pro x64 EN-GB
       New #3

    Hi Orcahawk, welcome to the Seven Forums.

    The culprit seems to be SRTSPL64.SYS which is one of the system files for Symantec Endpoint Protection. You could try to uninstall it in Safe Mode and try to boot normally to see if it helps.

    If you have difficulties in uninstalling it, here are the manual removal instructions. They are for XP but the procedure is the same in 7.

    Kari

    EDIT: Too late!
      My Computer
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  6. orcahawk
    Posts : 2
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #4

    Results


    Get error
    Window installer service could nit be accessed. This can occur if the windows installer is not correctly installed
      My Computer
    Quote Quote

 

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