BSOD 6 times within 3 days, ntkrnlpa.exe

My netbook has crashed multiple times while I was using various programs, like Skype, Google Chrome and Winamp, and sometimes even before I could start any program. I've looked through the dump files using Bluescreenview, and while problematic files in the list may vary, ntkrnlpa.exe is always among them.

Please help, I didn't even finish paying my credit for the netbook, it'd be very sad if it becomes unusable because of crashing all the time

Hi

Please test your ram.... with memtest. follow this tutorial atleast for 6- 8 passes... if you get any errors then you have to replace the RAM.

If the above passes without any errors.... please let us know the SMART values of your Harddrive.. you can use this tool to check . post a snapshot of it .

Let us know your feedback....

Well, I ran memetest for 7 passes, there were no errors. Here's the snapshot and five new dump files.

Ummm, I don't have an anti-virus, but I did what you said anyway... The driver didn't need updating, though, I updated it recently.

What was supposed to change?

Hi Tioko

I am not sure ....why do you want to kill you laptop..... just look at the amount of load you are putting on they poor chap !!!

and to top that you have only 1 GB ram running on a netbook !!!

I hope you have done what Antony has asked you on the stratup items if not remove below from startup.....

HotkeyMon REG_SZ AsusSender.exe C:\Program Files\ASUS\HotkeyService\HotKeyMon.exe
HotkeyService REG_SZ AsusSender.exe C:\Program Files\ASUS\HotkeyService\HotkeyService.exe
SuperHybridEngine REG_SZ AsusSender.exe C:\Program Files\ASUS\SHE\SuperHybridEngine.exe
LiveUpdate REG_SZ AsusSender.exe C:\Program Files\Asus\LiveUpdate\LiveUpdate.exe auto
CapsHook REG_SZ AsusSender.exe C:\Program Files\ASUS\CapsHook\CapsHook.exe
Eee Docking REG_SZ C:\Program Files\ASUS\Eee Docking\Eee Docking.exe autorun
VAWinAgent REG_SZ C:\ExpressGateUtil\VAWinAgent.exe
VizorHtmlDialog.exe REG_SZ "C:\Program Files\Trend Micro\Titanium\UIFramework\VizorHtmlDialog.exe" "DEF" "EULA" "C:\Program Files\Trend Micro\Titanium\UI\Installer.cmpt\resources\preinstall_01_welcome_trial.html" "DEF" "DEF" "DEF"
Trend Micro Client Framework REG_SZ "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe"
Trend Micro Titanium REG_SZ C:\Program Files\Trend Micro\Titanium\VizorShortCut.exe -ReFlush "none" "none"
IgfxTray REG_SZ C:\windows\system32\igfxtray.exe
HotKeysCmds REG_SZ C:\windows\system32\hkcmd.exe
Persistence REG_SZ C:\windows\system32\igfxpers.exe
RTHDVCPL REG_SZ C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
fspuip REG_EXPAND_SZ %ProgramFiles%\FSP\fspuip.exe
ASUSPRP REG_SZ C:\Program Files\ASUS\APRP\APRP.EXE
ASUSWebStorage REG_SZ C:\Program Files\ASUS\ASUS WebStorage\3.0.108.222\AsusWSPanel.exe /S
Adobe ARM REG_SZ "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
WinampAgent REG_SZ "C:\Program Files\Winamp\winampa.exe"
Alarm Clock20 REG_SZ C:\Program Files\MaxLim\AlarmClock\Alarm clock.exe
Roox_YotaAccess_Modems REG_SZ "C:\Program Files\Yota\Yota Access (Modems)\Yota.exe" /minimized
uTorrent REG_SZ "C:\Program Files\uTorrent\uTorrent.exe" /MINIMIZED
FCS_DglClock REG_SZ C:\Users\©\Desktop\¡ã¤¨«ì*¨ª\clock.exe
Google Update REG_SZ "C:\Users\©\AppData\Local\Google\Update\GoogleUpdate.exe" /c

You have an antivirus installed.... Trend Micro... not sure why you said.. there was not antivirus.....

Remove it and install MSE (microsoft security essential )

The BSOD's were all over the place... i mean there were different kinds of error... NTFS error, CPU_CALL_ERROR (usually caused by faulty Motherboard or Bios), NETIO error..... SOOoooo

First Please update you Bios version....to 0601 for Asus Eee PC X101H download list

2: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 0, Size=1256]
BiosMajorRelease = 8
BiosMinorRelease = 12
FirmwareMajorRelease = 0
FirmwareMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 0401
BiosReleaseDate = 08/19/2011
SystemManufacturer = ASUSTeK Computer INC.
SystemProductName = X101H
SystemFamily = Eee PC
SystemVersion = x.x
SystemSKU = X101H
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = X101H
BaseBoardVersion = x.xx

There are update for other drivers as well... like the SATA drivers...

Do these and let me know....

centaur78 said:

Hi Tioko

I am not sure ....why do you want to kill you laptop..... just look at the amount of load you are putting on they poor chap !!!

Because I'm a n00b and didn't know it was too much...

and to top that you have only 1 GB ram running on a netbook !!!

Well, that's what it came with...

I hope you have done what Antony has asked you on the stratup items if not remove below from startup.....

I did. I have to ask, though, why should I remove the items made by ASUS? Including hotkeys. Like, I can't change the volume from the keyboard now, because I need to press Fn+F12, and Fn won't work without those. Same with PageUp and PageDown.

You have an antivirus installed.... Trend Micro... not sure why you said.. there was not antivirus.....

0_o I completely forgot I had it.

Remove it and install MSE (microsoft security essential )

Okay.

First Please update you Bios version....to 0601 for Asus Eee PC X101H download list

There are update for other drivers as well... like the SATA drivers...

Do these and let me know....

Okay, I'll do that now.

I did. I have to ask, though, why should I remove the items made by ASUS? Including hotkeys. Like, I can't change the volume from the keyboard now, because I need to press Fn+F12, and Fn won't work without those. Same with PageUp and PageDown.

At the moment, we are troubleshooting and don't know the cause of the problem.... there are some cases where Asus utility was the cause of concern.... Once we isolate the problem... you can then enable the hotkeys for the volume...